Working Student (f/m/d) - Customer Experience Change Management

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Where you belong

The Service Management Processes and Solutions Team is responsible for all products and tools to fulfill SAP’s customer facing and internal service management processes. We are SAP’s center of excellence for ServiceNow and as such develop, operate and improve all ServiceNow systems at SAP. In addition, we have multiple SAP own tools in our responsibility.

What you’ll build

For our team, we are looking for you – an outstanding talent in the change management area (including communication, enablement and change management) – who likes to work in a very motivated team with diverse professional backgrounds for Harmonized Customer Service Management. The aim is to support our organizational change management (OCM) team in driving, defining, and living the communications, change management, enablement, training, and community for and with our Lines of Business contacts in support, development and operations. Low hierarchies and direct project responsibilities enable you to make an impact on the change community.

You will be involved in the complete OCM actions of the Harmonized Customer Service Management program. This can comprise tasks like:

• Understanding the business needs and the challenges
• Support in managing our stakeholder groups in our Lines of Business, Support, Development, Operations and IT
• Support in successfully managing our change community by driving change management activities
• Create enablement material for the harmonized processes as well as the tool introduction
• Successfully communicate to all employees and engage in 2-way communication

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Psychology, Information Technology, computer science, business informatics, or related fields
• Basic experience with communication
• Basic experience with change management
• Self-reliance, persistence and ability to work in a dynamic environment
• Fluent in English and German – verbal and written
• Excellent interpersonal, presentation as well as communication skills
• Understand how to use spreadsheets, word processing and modern collaboration tools
• Understanding of the requirements of change management, communications, and enablemen
• Working from Walldorf office is required
• At least 2 semesters of studies till degree are required

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in the employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [email protected].

AI Usage in the Recruitment Process

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