Working Student (f/m/d) - Customer Experience Product Success

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

As a Working Student (f/m/d) focused on Net Promoter Score (NPS) and Product Success for the SAP Customer Experience Product Engineering organization, you will support our efforts to gather and analyze customer feedback, contributing to the improvement of our CX product portfolio and overall customer satisfaction.

This means in detail:

• Analyze and visualize data using tools such as Excel, Power BI, SAP Analytics Cloud, and PowerPoint to support informed decision-making
• Create presentations and reports for management to highlight key findings and recommendations
• Maintain up-to-date filing and reference systems to ensure information is organized and easily accessible

In addition to these core responsibilities, you will also support our team in managing the Innovation Management Portal, assisting with various administrative tasks related to the portal to ensure smooth operation and alignment with our innovation goals.

What you bring

• Student (f/m/d) at a University or a University of Applied Sciences
• Preferred fields of study: Business Administration, Management, Sales, computer science, social studies (communication, psychology)
• Computer skills: MS Office, Power BI
• Language skills: Fluent in English, German or any other language is a plus
• Soft skills: Analytical mindset, team player, expert in organizing, creative, time management, excellent communication skills, attention to detail, high level of personal commitment, flexibility, reliability
• Others: Problem solving skills
• Onsite at Munich offices at least once a week is required

Where you belong

You will work closely with the CX Product Success team to ensure that our offerings align with customer expectations.

Championing product success through strategy evangelism and customer-centricity by actively listen to our customers and partners to continuously improve the CX product portfolio and satisfaction based on their feedback. We aim to build strong partnerships with our strategic customers and partners, evangelize CX strategies internally and externally, and deliver an experience that exceeds expectations.

Main Team Responsibilities:

• Voice of the Customers and Partners
• Customer Insights (NPS & C-SAT)
• CX Strategy Evangelism
• Strategic Customer Programs

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.