Berlin BER airport named one of the most passenger-friendly in Europe

Berlin BER airport named one of the most passenger-friendly in Europe

A little over one month after it opened, Berlin’s brand-new Berlin-Brandenburg Airport (BER) has been named the 10th most passenger-friendly airport in Europe.

Omio’s ranking for 2020

To assemble the ranking, the travel platform Omio (formerly known as GoEuro) compared 30 European capital city airports across 17 different criteria, looking at everything from accessibility, comfort, and shopping experiences, to delays, cancellations and traffic jams.

The quality of connections to the airport was determined by looking at public transportation, while comfort was calculated on the basis of things like hotels, hygiene facilities, smoking areas, play areas for children, and pharmacies

What’s so special about BER?

Despite facing long delays in its construction, Berlin Brandenburg Airport has been met by much praise since its opening in October 2020. The modern design and increased capacity have already made the new airport a huge success for Berlin, even given the ongoing COVID-19 pandemic in Germany.

Unsurprisingly, BER scored highly in the ranking on its brand new furnishings, and also scored well on leisure. The airport has 35 shops and 39 eateries - more than enough for its 93.000 daily passengers.

Where else made the list?

Capital city airports make a great statement to international visitors, but as any travel-lover knows, first impressions matter! Omio’s ranking didn't just show the best of Europe, but the worst too:

The winners of 2020

Madrid's Barajas Airport (MAD) has been crowned the best European airport of 2020, with great facilities, very few flight cancellations, and above-average punctuality. 

Italy’s Fiumicino Airport (FCO) in Rome took second place, narrowly missing out because of its relative lack of accessibility when compared with Madrid’s wonder-airport.

The losers of 2020

In a humiliating 30th place is Zagreb Airport, Croatia - scoring a feeble four out of a possible 100 points for airport leisure facilities, and otherwise scoring poorly across the board. 

Second-to-last was Podgorica Airport, Montenegro, which scored zeroes in both the leisure and furnishing categories, only saved from last place by Zagreb Airport’s comparative inferiority.   

Omio’s top 10 European Airports of 2020

Omio’s top 10 European Airports for this year are as follows:

  • 1. Adolfo Suárez Madrid–Barajas Airport (MAD), Madrid, Spain
  • 2. Leonardo Da Vinci - Fiumicino Airport (FCO), Rome, Italy
  • 3. Amsterdam Airport Schiphol (AMS), Amsterdam, the Netherlands
  • 4. Copenhagen Airport Kastrup (CPH), Copenhagen, Denmark
  • 5. Sheremetyevo Int, Airport (SVO), Moscow, Russia
  • 6. Helsinki Airport (HEL), Helsinki, Finland
  • 7. Heathrow Airport (LHR), London, United Kingdom
  • 8. Lisbon Portela Airport (LIS), Lisbon, Portugal
  • 9. Vaclav Havel Airport Prague (PRG), Prague, Czech Republic
  • 10. Berlin-Brandenburg Airport (BER), Berlin, Germany

For the full rankings of 2020, see the Omio website

Emily Proctor


Emily Proctor

Emily grew up in the UK before moving abroad to study International Relations and Chinese. After this, she obtained a Master's degree in International Security and gained an interest in...

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