Administration Manager - Operations / Customer Service (m/f/d)

Administration / Secretarial

Your mission with us:

Incoming phone calls, e-mails and faxes treating and dispatching:

  • You accept phone calls and respond to the customer’s inquiries and internal and external intervening parties
  • You check the data for accuracy and completeness and keep the customer and all involves updated
  • You are responsible for Reception & Services; provide technical support; search workshop

Ensures the monitoring and control of the agreements with the parties involved:

  • Regarding the service conditions and agreements, complaint handling, etc.

Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:

  • You process all relevant information (Creating, tracking and closing all breakdown assistance files) and enter required information into the system
  • You are responsible for the internal and external monitoring of client files

Your profil:

  • You have skills in Microsoft Office applications, Outlook and Office related IT/telephone system
  • You are able to communicate fluently in 3 languages: German, Czech and English
  • You bring technical kledge (automotive, tyres,…) is an asset
  • You are able to communicate effectively over the phone
  • You are working customer-focused and result-oriented
  • You are a problem analyst and problem solver
  • You are a Team player

What we offer:

  • Internationally based company with flat hierarchies and short decision-making paths
  • Versatile task profile and plenty of space to actively participate
  • Agile work environment and a motivated, dynamic team
  • Meal vouchers of €6,67 per working day
  • Kilometre allowance of €0,30 per kilometre (one way)
  • Extra holidays in case of marriage or birth of a child
  • At EBTS you will have the possibility to develop yourself where your strengths are. We prefer to fill in open vacancies with our employees. 
  • Contract of indetermined period: we are interested in a longterm and stable collaboration

Our job offer Administration Manager - Operations / Customer Service (m/f/d) sounds interesting? Then we are looking forward to receiving your
application via Campusjäger by Workwise.With our partner Campusjäger, you can apply for
this job in just a few minutes without a cover letter and track the status of your
application live.

Work Hours:

32 - 40 hours per week hours per week