Senior Manager IT Operations (m/w/d)

Management / Consulting

Please Note: Job cannot be performed in the state of Colorado, USA.
Job Title: Senior Manager IT Operations (m/w/d)
Job Description The Sr. IT Manager Ops is responsible for working daily tasks and providing advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position interfaces with IT Management team and site business management to provide site and team updates and to ensure effectiveness of support and provide technical updates as required. The Sr. Manager, IT Operations provides direct supervision for a team of skilled technical personnel responsible for supporting IT Operations at one or multiple locations.

Essential Functions/Core Responsibilities

  • Develop solutions for customer business problems through implementation of processes and /or technology
  • Troubleshoots and resolves complex multi-user computer systems and LAN, WAN and voice connectivity problems, including user access and component configuration
  • Coordinates as smart hands with different technology workgroups and attends to break/fix engagement as required by the Situation Management for technology related problems and issues received from both internal and external clients and ensures that appropriate responses for escalations are executed
  • Prepares, maintains and submits reports and applicable records of computer hardware and software inventory by site and system
  • Ensures all site maintenance checklists are completed and meet information security compliance
  • Ensures that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering and performs the checks if needed
  • Supervises the switch room environment, ensuring all backups for on-site servers and related technology are completed according to policy
  • Audits or quality checks reports by staff or by peers like daily maintenance checks; ITSI reports

Candidate Profile

  • Previous management experience required with relevant experience preferred
  • English C1 & German C1 language skills
  • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
  • Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
  • Demonstrated ability to mentor, coach and provide direction to a team of employees
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement
  • Solid understanding of the organization's business operations and industry. Demonstrated business acumen

Career Framework Role

Provides leadership to managers, supervisors and/or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Develops and administers performance requirements; may have budget responsibilities.
Location: Germany, Osnabrück
Language Requirements: English (Required), German (Required)
Time Type: Full time