Customer Care Agent (Remote)
Posted on July 24, 2025
Berlin
Posted on July 24, 2025
About this role
- As a Onepilot agent, you’re in charge of helping our clients’ consumers with their problems.
- After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them.
- The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.
- You work from home, and will be paid for each ticket solved.
Requirements
- You’re comfortable with new technologies
- You like solving problems, you’re curious and dynamic
- You enjoy communicating (written and spoken communication)
- You’re available at least 20h/week
The company
Onepilot is the solution that is reinventing outsourced customer service by offering its more than 250 clients dedicated native agents based in Europe and the United Kingdom. Thanks to its proprietary technology, the company simplifies the daily lives of its agents, promising personalised, tailored and, above all, high-quality customer service.
With offices in Paris and London, Onepilot aims to expand its business in France, Europe and beyond. To achieve this, the company is doing everything possible to strengthen its technology so that it can always adapt to the needs of its clients and agents.
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