Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate Complex Fraud Specialist – Fraud Investigation who will be a vital part of our team, for identifying and addressing fraud risks, ensuring the security and peace of mind of our customers.
Joining us as a Complex Fraud Specialist – Fraud Investigation means becoming an essential asset to our team. We are dedicated to safeguarding our customers and company from fraudulent activities, and your role will be pivotal in achieving this. You'll be responsible for identifying and addressing fraud risks, ensuring the security and peace of mind of our customers.
Job Description
- Investigate suspected fraud cases, analysing information to uncover patterns and risks.
- Identify fraud patterns, risks and raising awareness and escalating cases to the relevant teams.
- Demonstrate adept problem-solving in analysing intricate fraud cases, fostering teamwork, and sharing expertise within the team.
- Build and maintain strong customer relationships while safeguarding the bank's assets.
- Manage high-pressure situations with composure, making informed decisions to protect customer interests.
- Stay updated on the latest fraud trends, continuously enhancing knowledge through professional development.
Required qualifications, capabilities and skills:
- Previous experience working within Banking/Financial Service institution within a fraud related role.
- Experience in identifying fraud and related financial crime risks, and take the appropriate steps to mitigate risks.
- Essential qualifications include a probing mindset and exceptional problem-solving capabilities for effective fraud investigation.
- Championing process and product improvements for colleagues and customers.
- Growth mindset and a passion for learning and self-development.
- A commitment to unity and collective growth within the team.
- Excellent communication skills in Fluent in German and English.
Preferred qualifications, capabilities and skills:
- Knowledge of the German regulatory framework and best practice regarding fraud prevention.
- Familiarity with digital banking platforms, payment systems, and financial technologies and good understanding of fraud detection technologies and data analytics.