Customer Success Specialist (CRM/SaaS) (m/f/d)

OVERVIEW

The leading software house specialised in tailor-made estate and property management solutions and platforms. Aiming to provide an all-in-one solution to clientele, with over 30,000 clients using their solutions to run businesses worldwide.

KEY REQUIREMENTS:

• At least 2 years of experience in customer success, onboarding, solution enablement, product support or technical helpdesk role
• Proven experience in troubleshooting IT, CRM, or SaaS technical issues
• Native German speaker and fluent English communication skills

JOB RESPONSIBILITIES:

• This position will focus on customer success and be responsible for training sessions and onboarding new and existing customers on the company’s platforms effectively
• Take ownership of initial training to online activation for the customers in DACH region
• Ensure new customers’ first experience is positive
• Resolve and provide advice on technical implementation issues
• Work closely with product development, sales, and global teams to develop new training methodologies, playbooks, email templates, workshop decks, etc.
• Provide accurate reporting for all client contact and training on Microsoft Dynamics CRM

REQUIREMENTS:

• Technical educational background in Computer Science, Engineering, IT, or equivalent hands-on credential
• Ability to convey complex technical information in a simplified and easy to understand manner to a general audience
• Aptitude for learning new technologies quickly
• Eligible to work in Germany and based in North Rhine-Westphalia (NRW)

BENEFITS:

• Hybrid work with 1 day at the office in Düsseldorf
• Flexible working hours
• 25 days of annual leave plus national and local public holidays
• Employee assistant and onboarding program

Apply now