Senior Product Manager - WMS Returns (all genders)

THE ROLE & THE TEAM

As a Senior Product Manager in the Zalando’s Warehouse Management System (WMS) team, you will become an expert in Warehouse Logistics and have end-to-end ownership of discovering, defining, launching and improving world-class solutions for Zalando’s 50 MM+ customers. This role is specifically focused on WMS Returns, which is responsible for the processing of customer returns and refurbishment in our warehouses and is a key area of our logistics processes. As a Senior Product Manager, you will be the partner for other teams, including product design, data analysts, process excellence and software engineers.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• End-to-end ownership for the Customer Returns product area within our Inbound & Returns team. You’ll drive the execution of the multi-year product strategy hands-on: from product requirements to KPI tracking and reporting. ​

• With the help of Product Design, Analytics, Software Engineering and the Process Excellence team, you will develop new and more effective solutions to process customer returns and recover goods for another sale.

• As an analytical, pragmatic system-thinker, you’ll prioritize the roadmap by basing your arguments on insights derived from qualitative and quantitative data

• Running at-a-warehouse interviews, tests, and launches to ensure we’re building the right impact on the daily work of hundreds of employees in our fulfilment network

WE’D LOVE TO MEET YOU IF

• You are an experienced, data-driven and highly collaborative Product Manager.

• You have experience in one of the following domains: logistics, supply chain, warehouses, delivery of any type and employee-facing applications.

• You have experience in logistics, operational challenges and productivity-driven products.

• You have the analytical skills to break down operational problems with the help of statistics, mathematics, and engineering along with competitive insights to derive sound product recommendations.

• You are proficient in English (written & spoken).

• You have excellent verbal and written communication skills and the ability to work across multiple teams and involve various stakeholders on different levels proactively.

• A growth mindset, with the ability to adapt quickly to changing business conditions, working to establish a continuous improvement culture whilst providing the teams the stability they need to be productive.

• You have experience working with engineering teams, steering product direction from discovery to delivery.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start for full-time employees

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Wellhub, formerly Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us