Team Manager (m/f/d)

Do you want to take on more responsibilities and develop your career in an international company? We are currently looking for a support as: Team Manager (m/f/d)

Primary Responsibilities:

• Providing mentorship, guidance and development to the team
• Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities
• Establishing team goals and working with direct reports on strategies for results development
• Delivering projects involving quantitative analysis, industry research, and strategy development
• Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication
• Advocating for users within their market, partnering with global and cross-functional teams to develop global solutions

Skills & Qualifications:

• Ability to lead and motivate employees
• Distinctive strengths in the areas of communication and knowledge of key performance indicators
• Composure, patience and solution-oriented approach to conflicts
• C1 English language proficiency
• Sophisticated handling of MS Office, especially Excel
• Strategic thinker with strong analytical and creative problem-solving skills
• Structured and independent way of working

What we offer:

• Work in a dynamic and multicultural team with flat hierarchies and an informal culture
• Promotion opportunities in our internationally growing company
• A great office in the centre of Essen with canteen and fitness center
• Positive international working environment
• Fun floor with PlayStation, table tennis and much more
• Employee discounts with numerous partners as well as regular fruit deliveries and free drinks for a healthy lifestyle
• Attractive bonus programmes for employee referrals
• Exciting and varied tasks

We will need these documents:

• Cover letter explaining your motivation and expectation for the new role.
• Extended curriculum vitae
• C1 English Certificate (IELTS, TOEFL, Cambridge, IET)

Join our team and apply now!

If you are looking to develop your career, join our lovely team. Feel free to submit your CV in English or German including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.

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We are currently looking for support as a Team Manager (m/f/d) in our Essen office.

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.