About this role

for our location in Kiel

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we're committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We're exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow's growth. Through it all, we are one team – creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We have an exciting opportunity for an Electrical Engineer for Power Plant Applications to join Caterpillar, supporting the coordination, technical execution, and delivery of projects as well as customer orders related to marine diesel and gas engine systems at our Kiel facility

What You Will Do:

Provide functional and disciplinary leadership to Field Service employees
Manage, motivate, and develop the service team
Ensure appropriate workforce and capacity planning based on business needs
Foster a compliant, Safety Driven and customer-focused service culture
Plan, coordinate, and manage national and international service assignments
Ensure the timely and high-quality quoting and execution of maintenance, repairs, commissioning activities, and technical services
Prioritize and manage service requests and critical breakdown situations
Monitor compliance with quality, safety, and company standards
Professionally handle escalations and critical service cases
Work closely with Sales, Engineering, Project Management, Customer Service, Workshop and Spare Parts department
Coordinate customer requirements and ensure their effective implementation within Field Service operations
Corporate with the global service centers in Asia, Middle East and America
Develop and implement standards and best practices
Define, monitor, and further develop relevant service KPIs
Participate in audits and support the implementation of quality and safety requirements
Plan and monitor the Field Service budget
Control service costs, travel expenses, and external service provider costs
Develop and implement a future-oriented Field Service strategy
Build and further develop digital service processes and tools
Develop new service offerings
Initiate and lead continuous improvement and transformation projects
Optimize response and resolution times
Standardize and continuously improve service processes

What You Have (Key Skills/Experience Required):

Degree or Diploma in mechanical – or electrical engineering, appropriate marine engineer qualifications, or suitable knowledge and experience will be considered.
Several years of experience in technical support, testing, or on-site servicing/operating of medium-speed-engines.
Leadership skills to lead, motivate, develop and empower employees
Make decisions and take accountability
Strong planning and prioritization skills with hands-on mentality
Strong customer focus and ability to communicate results with dealers and customers both verbally and in writing.
Willingness to work in cross-functional international teams.
Digital competency in Office 365 and KPI dashboards
Willingness to travel worldwide (25%).
Very good German (at least C1) and very good English skills (at least B2).

What Will Put You Ahead (Preferred Skills):

Previous Experience of leading service teams

What You Will Get:

Varied, responsible, and challenging tasks
Opportunity to shape the future for the Large Power Systems Service organization
Excellent earning opportunities according to the Caterpillar compensation system
30 days of vacation
Company pension plan
Bicycle leasing / job ticket / wellbeing allowance