About this role

A leading Japanese freight forwarding company offering comprehensive services in transportation, warehousing, and delivery is seeking an Inside Sales / Customer Service Representative (m/f/d) for its Frankfurt office. With multiple locations across Germany and the EU, and more than 50 logistics specialists in Europe alone, the company combines global standards with strong local expertise.

Job Responsibilities

Handling and managing day-to-day tasks: Create offers: communicate with international sister companies, agents and transport companies, creating invoices for specific customers (especially regarding cross-trade business), extracting and analyzing shipping data

Ensuring compliance with internal policies, procedures, and quality standards

Realizing company goals, conducting personal self-development

Solving issues in an appropriate manner

Preparing, reviewing, and maintaining documents, reports, and data

Communicating effectively with internal departments and external partners: Coordination with other departments, warehouses, branches and international locations, handling of inquiries from existing and new customers as well as international sister companies regarding import, export, cross-trade (e-mail, telephone, personally), handling of reclamations, negotiating purchase prices

Warehouse duties including cargo inspection and light tasks such as checking for damage, counting items, and attaching labels

Occasional courtesy visits to customers and suppliers.

Reviewing bid/tender documents and verifying costs.

Supporting the optimization of workflows and processes

Providing guidance and support to junior staff and new team members

Coordinating appointments and monitoring deadlines

Maintaining databases and filing systems

Enter data into our ERP system