Team Lead Sales & Account Management (all genders) - ZEOS

As a Team Lead Sales & Account Management (m/w/d) you will report into the Director Commercial of ZEOS. You are responsible for a portfolio of strategic partners and will drive their growth with ZEOS on Zalando, other marketplaces as well as their own webshops. You plan and manage the budget for this business, and you are leading a team of Sales & Account Managers and work closely with cross-functional stakeholders within ZEOS and the broader Zalando organization.

ZEOS is a key strategic growth area for Zalando, leveraging its cutting-edge logistics infrastructure to provide comprehensive fulfillment solutions to fashion and lifestyle brands. By offering services that extend beyond Zalando's own platform to other marketplaces and brands' direct-to-consumer channels, ZEOS aims to be the operating system for fashion, empowering partners to scale their e-commerce businesses efficiently and sustainably.

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy

Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

• Develop and Implement Sales Strategy: Design and execute the team's sales strategy, building a world-class sales organization with ambitious long-term goals within ZEOS.

• Team Leadership and Development: Lead, build, and develop a high-performing, solution-oriented Sales team, motivating them to achieve challenging objectives.

• Logistics Expertise and Consulting: Develop a deep understanding of logistics solutions and guide account managers in promoting ZEOS's comprehensive offerings to various partners, including brands, vertical retailers, multi-branded retailers, and Zalando marketplace partners.

• Sales Enablement and Execution: Empower the team to effectively utilize sales methodologies and tools, create compelling business cases and pitch decks, and employ strong negotiation tactics to successfully sell complex logistics solutions.

• Strategic Stakeholder Management: Cultivate robust relationships with internal and external stakeholders across all levels of Zalando and partner organizations, driving multiple projects to timely conclusions and reporting progress against KPIs to executive leadership.

• Contract Negotiation and Resolution: Enable the team to successfully and efficiently close complex and high-impact contract negotiations, proactively resolving challenges through data analysis

• Continuous Improvement and Role Modeling: Foster a culture of continuous improvement within the sales team by sharing successes, failures, and learnings, and act as a positive role model for both team members and internal stakeholders.

• Educational Background: You possess a University degree in Business Administration, Supply Chain Management, Logistics, Economics, or a related discipline relevant to a Sales & Account Management leadership role.

• Sales and Leadership Experience: You have deep knowledge of sales, business development, and strong negotiation skills. This includes significant experience in sales and/or business development, coupled with extensive expertise in leading teams (vertically or horizontally). Your background should ideally be in the contract logistics industry, with a clear understanding of the challenges and requirements of the e-commerce sector.

• Proven Leadership Capability: You are an experienced leader with a track record of building, developing, and leading teams, demonstrating proven experience as a leader or head of department.

• Exceptional Communication Skills: You have excellent written and oral communication skills in English, enabling you to engage effectively with a multilingual international customer base and teams at various levels, from Senior Management to C-level. Proficiency in German is a significant advantage.

• Team-Oriented and Results-Driven: You are passionate about selling, building high-performing teams, engaging others, working collaboratively, and fostering strong working relationships. You are eager to prioritize and manage multiple sales projects across different functions, while consistently motivating your team and collaborating to achieve outstanding results.

• Complex Concept Simplification: You possess the ability to translate complex concepts into easily understandable terms for partners, stakeholders, and team members. You are passionate about leading strategic, complex sales conversations and coordinating high-level technical discussions.

Zalando provides a range of benefits, here019;s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

Recruiter

Stella Lymperopoulou

[email protected]

Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).

In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page.