Internship Customer Experience Analyst Remote (m/f/d)

Your responsibilities:

• You will deep-dive into our customers 'experience, advocate for them and work with our product and engineering team to maintain a high level of customer experience and service
• You implement a data driven approach of reviewing customer's questions and assessing customer needs
• You will define, make reports and ad-hoc analysis, draw conclusions and advise on the implementation of initiatives
• You improve the customer experience through the development of our kledge base (in Zendesk) and processes
• You sometimes resolve customer enquiries by composing thoughtful and personalized responses for our customer requests
• You work in a small and dynamic environment with the ability to collaborate across teams

Your profile:

• You are a curious, bold and driven Bachelor or Master graduate in Quantitative Studies e.g. Economics / Business / Statistics, or you are a student looking for part-time work alongside your studies
• You are analytical and determined to uncover root-causes for issues arising and creatively structure solutions
• You are skilled at explaining problems succinctly, clearly and can translate complex issues into simple language
• You are pro-active and have a definite 'can do' attitude
• You speak both English and German and you are a strong writer

Your benefits:

• Make an impact and challenge yourself, you’ll have the unique opportunity to join an ambitious start-up at an early stage
• We give you plenty of opportunities to make real impact and gain valuable entrepreneurial / start-up experience along the way
• Be surrounded by a team of experienced entrepreneurs to oversee your progress and development throughout the  internship
• The tools you need to work, a Zendesk training voucher for certifications / course of your liking
• The opportunity to work remote or in our office in Frankfurt or Amsterdam

Our job offer Internship Customer Experience Analyst Remote (m/f/d)
sounds interesting? Then we are looking forward to receiving your
application via Campusjäger by Workwise.With our partner Campusjäger, you can apply for
this job in just a few minutes without a cover letter and track the status of your
application live.

35 - 40 hours per week hours per week

Established in January 2020 in the Netherlands, we are a young insur-tech disrupting the insurance space for entrepreneurs. We are building innovative, customer-centric products that haven't been replicated in the space. For entrepreneurs, by entrepreneurs, 100% online.

We recently raised series A funding of € 15m backed by leading VC firm Accel, with the goal of becoming the leading insurer for businesses in Europe.