Onboarding Specialist - Customer Service / Project Management / B2B (m/f/d)
Updated: 22 Apr 2022
Your Responsibilities
- You will be responsible for the end-to-end user onboarding experience, ensuring a high level of activation and satisfaction
- You learn about our product, our processes and our customers
- You meet the internal teams with whom you will work closely
- You participate in onboarding sessions and kick-off meetings with customers
- You work closely with external and internal stakeholders to deliver engaging onboarding sessions
- You are responsible for project managing the onboarding process, identifying opportunities to deliver onboarding sessions more efficiently and effectively
Your Profile
- You have completed your education or studies (e.g. in business administration, international management, (economic) psychology, social sciences or similar) and are passionate about people and cultural issues
- You are energetic and results oriented with the ability to think quickly
- You are comfortable speaking with customers, providing support and feedback, and working closely with them to resolve any issues in a timely manner
- You can explain technical concepts in an easy-to-understand manner
- You already have more than 2 years of professional experience, ideally in a B2B SaaS platform environment
- You have worked in positions where you excelled in project management, presentations, and customer orientation
- You are familiar with HubSpot CRM
- You can communicate fluently in English and German, French is a plus
What we offer
- A market-competitive salary
- Uncapped vacation policy: you decide how many paid vacation days you need and take
- Flexible working hours that best suit your way of working, including working remotely
- A modern office with your own L&D library, mate drink, beer, cereal, etc. in Berlin, Neukölln
- Free language lessons in English and German with Chatterbug
- Sustainable company discounts
- Visa and relocation support
- And, of course, free sessions with your certified coach and full access to our learning platform
Our job offer Onboarding Specialist - Customer Service / Project Management / B2B (m/f/d)
sounds interesting? Then we are looking forward to receiving your
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Work Hours:
Flexible hours per week