Customer Care Specialist for our french speaking Switzerland (m/w/d)
Updated: 03 Jul 2020
You are the voice and ear of Zalando and the first contact person for our French speaking customers. You’ll handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more!
WHERE YOUR EXPERTISE IS NEEDED
- Deliver calm and smart decisions in high-pressured situations while paying attention to detail
- Define and solve our French customers queries in a timely manner
- Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment
WHAT WE’RE LOOKING FOR
- Regardless of your background, you are customer focused and passionate about excellent customer service
- Fluent in French and German or English written and spoken form, you always find the right words in every situation
- Focused even under pressure, you take the right conclusion from our customer’s feedand actively support the improvement of our customer service. You k your way around a computer
PERKS AT WORK
- A motivated and multinational team of experts to inspire and support you. There’s no time for boredom at our modern office in Friedrichshain
- A detailed, fully compensated new starter training. Furthermore, you can look forward to comprehensive on the job trainings and personal development opportunities in a rapidly growing company
- Great salary as well as benefits. How about 40% discount on our online shop, contributions for the public transport in Berlin, free fruit and drinks every day, parties and team events to name just a few?
- We offer a pleasant work atmosphere and shift schedules planned in advance with 40 hours per week. Smaller contracts are also available