Senior Sales Manager, Growth & Mid Market Accounts


Berlin, Germany

Because you belong at Twilio

The Who, What, Why and Where


Twilio is looking for a Senior Sales Manager to lead our Growth & Mid Market Accounts team in DACH. This person will manage, mentor, and scale a high-performing team of full-cycle account executives, who are focused on onboarding new prospects for the SMB space. This role will report to the DACH Country Director.
  • The ideal candidate is customer focused, metrics-driven, embraces a consultative sales philosophy, and is passionate about helping their team succeed.
  • You have a track record of leading and building high-performing ‘virtual’ sales teams and understand how to lead your team to deliver more than they may think is possible.
  • You are comfortable allowing your team to be Owners of their own business – this means giving them autonomy and trusting their decisions, but stepping in and coaching when needed.
  • You are analytical and detail-oriented. You can collect data, synthesize it, and quickly make decisions about next steps in the sales process.
  • You are a "people" person who learns fast and thinks on their feet.
  • You have a successful track record of closing full-cycle deals within a platform or SaaS company and experience negotiating cloud consumption model contracts.


  • Collaborate with your team and internal cross-functional teams, to get a Growth or Mid Market account negotiated with a signed contract.
  • You expertly forecast your team overachieving on their goals, and deftly present your guidance to your Country Director.
  • You'll talk to all types of customers about building their businesses and helping them drive innovation across many different types of use cases, centered around how they communicate with their customers.
  • You will act as the “executive” in your reps’ deals, which entails talking at a strategic level, acting as a sponsor for both the rep and the customer, and making the hard decisions when needed.
  • You will effectively manage and prioritize a long list of projects and action items. Be ready to roll up your sleeves to get things done!


Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in our Berlin office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.