Internship User Operations - Customer Service / Administration (m/f/d)

Your Responsibilities

• You support the team members in their daily tasks, e.g. by sending emails and preparing reports
• You take over the direct contact with our users – learners and coaches – as the face and voice of the company
• You support our users with their concerns, collect feedback as well as answer questions about coaching in general and our product specifically
• You solve problems and are in close communication with other teams, such as the Content Experience Team, the Coach Experience Team and the Product Team

Your Profile

• You have a study background in psychology, business administration or similar – previous experience in a start-up or customer support is a plus, not a must (active enrollment not required)
• You are communicative, empathetic and have a solution-oriented personality
• You have strong organizational skills and can manage several tasks at the same time
• You have an affinity for personal development and are interested in (business) coaching
• You have good written and spoken German and English skills (both on C1 level or higher)
• You are looking for an internship for at least 6 months, so you can really get into the User Operations matter
• You have a work permit in either of the locations (Berlin, Munich, Frankfurt, Zurich, and London)

What we offer

• An internship salary above market-average
• An exciting and challenging position with above-average responsibility and a particularly steep learning curve
• Insight into a fast-growing start-up and an exciting, complex business model in the learning industry
• Uncapped vacation policy: you decide how many paid vacation days you need and take
• Flexible working hours that best suit your way of working, being in any of our offices at least once per week (possible job locations: Berlin, Munich, Frankfurt, Zurich, and London)
• A modern office with your own L&D library, mate drink, beer, cereal, etc. in Berlin, Neukölln
• Sustainable company discounts
• And, of course, free sessions with your certified coach and full access to our learning platform

Our job offer Internship User Operations - Customer Service / Administration (m/f/d)
sounds interesting? Then we are looking forward to receiving your
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Flexible hours per week