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Internship User Operations - Customer Service / Administration (m/f/d)

Marketing / PR
Bochum

Your Responsibilities

  • You support the team members in their daily tasks, e.g. by sending emails and preparing reports
  • You take over the direct contact with our users – learners and coaches – as the face and voice of the company
  • You support our users with their concerns, collect feedback as well as answer questions about coaching in general and our product specifically
  • You solve problems and are in close communication with other teams, such as the Content Experience Team, the Coach Experience Team and the Product Team

Your Profile

  • You have a study background in psychology, business administration or similar – previous experience in a start-up or customer support is a plus, not a must (active enrollment not required)
  • You are communicative, empathetic and have a solution-oriented personality
  • You have strong organizational skills and can manage several tasks at the same time
  • You have an affinity for personal development and are interested in (business) coaching
  • You have good written and spoken German and English skills (both on C1 level or higher)
  • You are looking for an internship for at least 6 months, so you can really get into the User Operations matter
  • You have a work permit in either of the locations (Berlin, Munich, Frankfurt, Zurich, and London)

What we offer

  • An internship salary above market-average
  • An exciting and challenging position with above-average responsibility and a particularly steep learning curve
  • Insight into a fast-growing start-up and an exciting, complex business model in the learning industry
  • Uncapped vacation policy: you decide how many paid vacation days you need and take
  • Flexible working hours that best suit your way of working, being in any of our offices at least once per week (possible job locations: Berlin, Munich, Frankfurt, Zurich, and London)
  • A modern office with your own L&D library, mate drink, beer, cereal, etc. in Berlin, Neukölln
  • Sustainable company discounts
  • And, of course, free sessions with your certified coach and full access to our learning platform

Our job offer Internship User Operations - Customer Service / Administration (m/f/d)
sounds interesting? Then we are looking forward to receiving your
application via Campusjäger by Workwise.With our partner Campusjäger, you can apply for
this job in just a few minutes without a cover letter and track the status of your
application live.

Work Hours:

Flexible hours per week