Principal Product Designer - ZEOS (all genders)

Role: Principal Product Designer - ZEOS (all genders) Team: The ZEOS Logistics department is responsible for all partner-facing multichannel Zalando Logistics Solutions. By unifying and collaborating these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfillment solution to meet our partners' needs and leverage common services to enable partner program growth. Responsibilities: - Help define the CX vision for the B2B space in ZEOS, bringing systems thinking to life at a 3-year horizon, building connections between teams and topics, and inspiring a shared direction for the merchants, their end customers, and the partners we serve. - Jointly plan and conduct research together with researchers and product managers, shaping quantitative and qualitative data to support two key areas: assessing and validating new problem spaces and evaluating design solutions as a core part of the iterative validation process. - Leverage merchant and customer insights to drive strategic projects, navigating predominantly undefined problem spaces, assessing whether problems are worth solving and identifying opportunities for delivering value via the user experience. - Define and activate design principles, and work to align the team and the solutions with them, ensuring the experiences delivered are of high quality and will deliver meaningful impact to our customers. - Solve complex problems, harnessing technological innovations to improve experiences. Set standards through solution designs and customer journeys that other designers draw from, raising the bar for design quality and means of evaluation. - Scope, define and oversee deliverables, ensure product development teams have everything they need, and raise the quality bar for what goes live. - Mentor fellow designers and spearhead key design ops initiatives that improve team health and ways of working, and build knowledge-sharing channels across your team and the community. - Lead by example, role-modelling user-centred design practices and producing high-quality work regardless of the size of the task. - As a thought leader and role model, contribute to the Zalando Product Design community through mentoring, teaching, writing, and raising the bar in design reviews and conversations. Qualifications: - Experience: Significant product design experience leading strategic, cross-product initiatives, with a track record of raising the bar on design quality and pushing creative boundaries. Proven track record designing and delivering robust, scalable B2B experiences across products, partnering with stakeholders and other designers to develop remarkable solutions. - Leadership: Create clarity amid uncertainty, guiding collaborators through complex and undefined challenges, and influencing direction with executive-level stakeholders across products and organisations. - Collaboration: Build connections across products, pillars and organisations, aligning diverse teams around a shared design direction in a complex B2B environment. - Complexity: Worked on ambiguous strategic projects, able to create clarity amid uncertainty, and can guide team members through such projects. - Insight: Strong analytical skills, interpreting data and insights to inform creative decisions. - Craft: Mastered the end-to-end iterative design process including how to develop and apply research, design thinking, user stories, journey mapping, wire-framing, prototyping, design systems, user testing, and high-fidelity visuals to achieve human-centered design solutions across holistic customer journeys. Proficiency with current industry design and collaboration tools including Figma is a must. Experience working with prompting tools (e.g. Loveable, Claude, etc) as part of the design process is a plus. - Human-Centered: Love designing innovative technology products and place humans at the centre of the design process, ensuring that geeky tech and forward-looking experience design always serves real human needs. - Delivery: Oversee quality at scale across multiple workstreams and ensure product development teams have everything they need to build designed solutions to a consistently high bar. - Experimentation: Have a generative approach and strive to solve problems in the best way possible through iteration, leveraging data and insights to drive future iterations and features. - Empathy: Have the mindset and methodologies to understand your customers, their end users, colleagues and employees. - Storytelling: Communicate design vision and decisions compellingly to executive and cross-organisational audiences, making the why behind your choices as clear and convincing as the what. What We Offer: - 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days) - 2 paid volunteering days a year - Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration - Work from abroad for up to 30 working days a year - Employee shares program - 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners - Relocation assistance available (subject to prior agreement) - Family services, including counseling and support - Health and wellbeing options (including Wellhub, formerly Gympass) - Mental health support and coaching available - Drive your development through our training platform and biannual peer-to-peer review