Field Engineer (m/f/d)

COMPANY OVERVIEW

A Japanese global semiconductor company is looking for someone that can handle field service engineering activities to European clients.

JOB RESPONSIBILITIES

• Receives service calls from customer. Determines customer need or problem and responds accordingly.
• Helping tool installation at customer site with Engineers

• Supporting a software cording and modification for software engineers
• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
• Performs preventative maintenance on Company products.
• Establishes and manages a local maintenance service structure.
• Inspects and evaluates customer usage of Company products.
• Provides training to customers in usage and maintenance of Company products.
• Provides application support on Company products to customer.
• Provides liaison between customer and applications programmer for customer requests involving change in applications.
• Researches market needs and customer applications of Company products.
• Submits application report to management in a timely manner.
• Supports sales activities and establishes and maintains good relationship with customers.
• Participants in sales meetings as required.
• Provides training to other Company field service engineers as needed.
• Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.
• Receives follow-up and additional training on Company products in Japan.
• Responsible for maintaining company parts and tools.
• Minimizes downtimes of company systems.
• Effectively communicates with Japan headquarters’ engineers regarding the product applications, technical issues, etc

JOB REQUIREMENTS

• Fluent command of English
• Able to have 4-6 weeks of business trip frequently in Europe for the first 2 years.
• Work experience in a similar position in semiconductor industry
• Degree in Electrical Engineering or equivalent combination of education and experience.
• Drive's license