Field Service Engineer (m/f/d)

Company and Job Overview

A Japanese semiconductor company is looking for Field service engineer. This position is responsible for providing field service engineering activities to Company customers independently.

Job Responsibilities

• Receives service calls from customer. Determines customer need or problem and responds accordingly.
• Helping a tool installation at customer site with company
• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
• Performs preventative maintenance on Company products.
• Establishes and manages a local maintenance service structure.
• Inspects and evaluates customer usage of Company products.
• Provides training to customers in usage and maintenance of Company products.
• Provides application support on Company products to customer.
• Provides liaison between customer and applications programmer for customer requests involving change in applications.
• Researches market needs and customer applications of Company products.
• Submits application report to management in a timely manner.
• Supports sales activities and establishes and maintains good relationship with customers.
• Effectively communicates with Japan headquarters’ engineers regarding the product applications, technical issues, etc

Job Requirements

• Degree or experience with optics preferred
• Experience with installation, maintenance, and sustaining of semiconductor capital equipment
• Technical troubleshooting experience
• Previous semiconductor FSE experience preferred
• Flexibility for evenings, weekends, on-call
• Flexibility for domestic/overseas travel for training and tool support (Several 3 month trainings overseas)
• Travel up to 50% by plane and car