COMPANY OVERVIEW
A Japanese global semiconductor company is looking for someone that can handle field service engineering activities to European clients.
JOB RESPONSIBILITIES
Receives service calls from customer. Determines customer need or problem and responds accordingly.
Helping tool installation at customer site with Engineers
Supporting a software cording and modification for software engineers
May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
Performs preventative maintenance on Company products.
Establishes and manages a local maintenance service structure.
Inspects and evaluates customer usage of Company products.
Provides training to customers in usage and maintenance of Company products.
Provides application support on Company products to customer.
Provides liaison between customer and applications programmer for customer requests involving change in applications.
Researches market needs and customer applications of Company products.
Submits application report to management in a timely manner.
Supports sales activities and establishes and maintains good relationship with customers.
Participants in sales meetings as required.
Provides training to other Company field service engineers as needed.
Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.
Receives follow-up and additional training on Company products in Japan.
Responsible for maintaining company parts and tools.
Minimizes downtimes of company systems.
Effectively communicates with Japan headquarters’ engineers regarding the product applications, technical issues, etc
Qualification
Valid working visa holder in the EU
Fluent command of English
Able to have 4-6 weeks of business trip frequently in Europe for the first 2 years.
Work experience in a similar position in semiconductor industry
Degree in Electrical Engineering or equivalent combination of education and experience.
Drive's license
A Call to Action to encourage them to apply for the job or contact us to find out. Helpful to add: "Apply online or feel free to contact me directly for more information about this opportunity. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding."