About this role

We are seeking a hands‑on and customer‑oriented Technical Support Manager to lead a small but impactful team within our sanitary technology division in Düsseldorf. This role is ideal for someone with a background in wholesale, planning, or sanitary installation, who enjoys solving technical problems and supporting customers and partners. You will be responsible for managing day‑to‑day technical inquiries, analyzing product issues, and coordinating with internal departments to ensure high‑quality service. The position reports to a department head who oversees multiple teams, so autonomy and leadership are key.

Responsibility

Lead and support one team member in Düsseldorf
Handle approx. 10 technical inquiries per day via phone and email (95% from within Germany)
Provide installation advice and troubleshooting guidance for the products
Analyze recurring product issues and manage spare parts inventory
Coordinate with internal technical departments (support, repair intake, technician team)
Visit warehouse in Duisburg monthly to inspect returned items
Maintain and update technical documentation and knowledge base
Participate in shift planning and ensure smooth daily operations
Drive company vehicle when needed (valid license required)
Attend in‑house training sessions (all conducted in Düsseldorf)

Requirements

Working experience related to the Sanitary Ware, Sanitary Technology field (either at Wholesale, Planning, Installation etc)
Technical background is a great advantage (vocational school and technical school included)
People management experience at least 2‑3 years (any department)
Strong communication skills in German (native level) and English (conversational)
Proficient in MS Excel and general office tools
Reliable, organized, and able to work independently
Valid driving licence required

Benefit and others: