EMEA Wholesale KYC Operations Policy – Executive Director (all genders)

Job Description

Join our dynamic EMEA Wholesale KYC Operations Policy and Program Support Team in Frankfurt and make a real impact on the firm’s growth and resilience. We value innovative thinkers who challenge the status quo and strive for excellence in a collaborative environment.

As an Executive Director within our EMEA Wholesale KYC Operations (WKO) Policy and Program Support Team, you will lead the development, implementation, and maintenance of KYC policies and standards across our European operations. You’ll play a pivotal role in supporting client coverage and ensuring AML/KYC compliance for onboarding and renewals, working closely with internal teams and external regulators. Your leadership will be essential in building strong stakeholder relationships and navigating complex regulatory landscapes. Reporting to the Global Head of WKO Policy and Policy Program Support, you’ll help shape the future of our EMEA policy strategy.

Job responsibilities

• Develop, implement, and maintain the WKO’s KYC policies and procedures, ensuring they are aligned with EU directives, firmwide policy and national regulations across all relevant European jurisdictions.
• Cultivate and maintain strong relationships with key stakeholders, including European regulators, internal business leaders, and colleagues in the Second Line of Defence (2LOD) Compliance, Risk and Legal teams across various European countries. You will serve as a liaison between the business and regulatory bodies, translating complex regulatory requirements into actionable business guidance.
• Lead the policy governance framework for our European operations. This includes establishing regular review cycles, managing policy exceptions, and providing consistent reporting to senior management on the status of our KYC policies and associated risks in the region. Continuously evaluating and proactively identifying any gaps in the KYC onboarding and renewal processes, developing strategies to proactively prevent control gaps and adverse audit results.
• Act as the primary advisor on KYC policy matters for our European business lines. You will be responsible for developing and delivering training programs to ensure all relevant staff, from front-line employees to senior leaders, understand their responsibilities under our KYC policies.
• Proactively monitor and interpret changes in European AML/KYC regulations and guidance. You will assess the impact of these changes on our policies and operations, and work with relevant teams to implement necessary updates in a timely and effective manner.

Required qualifications, capabilities, and skills

• Extensive experience in financial services, with a significant focus on AML/KYC, financial crime or regulatory compliance.
• Prior experience in a policymaking or policy-advisory role is required.
• Deep knowledge of European AML/KYC regulations. Solid experience of working within the European regulatory landscape is essential.
• Proven experience leading teams and influencing stakeholders at an executive level within a complex, multinational organization.
• Excellent written and verbal communication skills in English are required.
• Strong analytical and problem-solving skills, with a pragmatic approach to balancing risk and business objectives.

Preferred qualifications, capabilities, and skills

• Proficiency in German and other major European languages is desirable.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.