Manager - CRM / SQL / Project Management (m/f/d)

Management / Consulting

We are looking for a German-speaking CRM Manager (m/f/d) to join our team - this person can be based in either our London or Frankfurt office. We work hard to make our company a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isn't an optional add-on, it's the core ingredient of what makes us great.

Your Responsibilities

  • You are our expert for CRM Management and you will be the go-to contact for any CRM-related tasks
  • You will develop contact strategies that maximize value for our customers leveraging phone, E-mail, SMS, chat and other touch points
  • You are familiar with the CRM best practices and are able to translate our customer contact strategy into a smooth operational CRM Strategy
  • You analyse, implement and maintain our CRM contact strategies
  • You set up tracking and reporting to measure performance vs. targets
  • As part of Team Germany you will work closely together with our Operations and Marketing Teams and also collaborate with your UK counterpart and Tech & Analytics teams to create a global contact strategy

Your Profile

  • Excited by working with complex audiences and systems: we’ve built our own internal CRM system which gives us the flexibility to build anything we want in any way we want
  • 2+ years experience: in a similar role or something related
  • You have great attention to detail and you are able to independently juggle multiple projects at the same time
  • You are confident and hands on with data analysis (or willing to learn): part of the role requires you to turn data into strategic insights and to understand our contact strategy
  • Working experience with HTML email and CSS is essential and experience with SQL would be great
  • Very good communication skills and a strong sense of ownership
  • Fluent German speaker with a high level of written and spoken English - note that we require a fully fluent German level

Our Offer

  • A smart, motivated and international team (we represent over 35 different nationalities)
  • Every morning we get fully stocked fridges. There are snacks (both healthy and less healthy) for the whole day
  • Once a year we take over a ski chalet in winter so that you and your team can ski (and work) for a week. During summer we are drawn to the sun. This year we swapped our office for a week by a poolside villa in Barcelona
  • Access to the gym membership program
  • Exclusive participation in the daily commute
  • Our home is in a nice office in the heart of the big city. In Frankfurt in the beautiful Ostend, our London office is directly on Tottenham Court Road
  • Company-wide training courses with internal and external speakers
  • 26 days of vacation a year, plus all public holidays, plus a free day for your birthday
  • A paid volunteer day that gives you the opportunity to invest time to support a charity of your choice
  • Additional vacation so that you can take more time to travel or study outside of your vacation entitlement

If you don't live in Frankfurt or London, but you're interested in this position, please feel free to apply anyway! We're open to discuss a remote solution with you.Our job offer Manager - CRM / SQL / Project Management (m/f/d)
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Work Hours:

35 - 40 hours per week hours per week

About the company:

Werde Teil eines der führenden europäischen Fintech-Startups.

Mehr als 90% aller Unternehmen in Deutschland sind kleine Unternehmen. Gerade in dieser Größenklasse ist es jedoch schwierig, schnell und unkompliziert einen Kredit zu erhalten.

Wir sind auf der Mission, das zu ändern. Wir sind eines der am schnellsten wachsenden Fintech-Unternehmen in Europa.

Wir wurden von einem Deutschen und einem Briten 2012 in London gegründet, um Selbständige und kleine Unternehmen mit Krediten zu unterstützen, die genau auf ihr Geschäftsmodell zugeschnitten sind. Seitdem haben wir bereits über € 1 Milliarde an Krediten ausgezahlt.

Seit 2015 sind wir auch in Deutschland am Markt, wo wir schnell zu einem der größten Fintech-Anbieter von Krediten in unserem Segment herangewachsen sind. Inzwischen sind wir insgesamt fast 300 Mitarbeiter. Unser Deutschland-Team ist auf unsere Standorte in London und Frankfurt verteilt, wobei wir aktuell besonders unser Frankfurter Büro vergrößern.

Wir stehen gerade erst am Anfang unserer Mission - und suchen deshalb smarte und starke Mitglieder für unser Team.