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Operations Associate, Link

Supply Chain / Logistics
Frankfurt

Germany - Frankfurt /

CRM – 714-R&D KOL Research /

Full-Time

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

The Role

Our vision is to enable the agile commercial model in life sciences. As the Operations Associate, you will ensure the overall quality of scientific expert profiles for Veeva’s Link product. You will lead a remote team to manage the curation of scientific activities (e.g. publications) and the accurate matching to scientific expert profiles. The high-quality scientific expert profiles your team builds are part of our Veeva Link for You product that helps pharma customers enhance collaboration with experts.

Your role is to promote a positive and rewarding team culture that is detail-oriented and strives for excellence when it comes to data quality. You should enjoy leading people, growing individuals, and scaling a team.

We care about a great cultural fit; you should enjoy working at speed in multi-cultural teams. If you are excited about a data product, Life Sciences industry, and working for a fast-growing tech company, we are the optimal fit.

What You'll Do

    • Build & lead a team of data researchers who work remotely
    • Process development, optimization, and management
    • KPI-based operations management
    • Improving cost efficiency within the operations department
    • Hiring and coaching of new team members
    • Ensure production of data in excellent quality

Requirements

    • Bachelors and above degree in business studies, international management, supply chain, engineering or life sciences
    • Working experience of at least one year in an entry-level position
    • You have a hands-on and pragmatic attitude while being capable of dealing with constant change. You’re able to get things done independently and in a timely and effective manner.
    • You are highly-motivated, not afraid to take ownership of tasks and projects, and have the determination to continuously improve our operations
    • Excellent communication and interpersonal skills
    • Affinity to design and implement high scale & efficient processes
    • Solid decision-making skills
    • Fluent in English

Nice to Have

    • Experience in an international and diverse work environment
    • Experience with lean management, Six Sigma, and continuous improvement models
    • Has previously worked in a distributed work environment with remote working employees
    • Experienced in SQL
    • Kledge about scientific data in life sciences

Perks & Benefits

    • Opportunity to work in a diverse and international workspace
    • Personal development budget for continuous learning & development
    • Regular team lunches, dinners and company events
    • Yearly fitness reimbursement budget

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.