Head of Workforce Management (m/f/d)

As our Head of Workforce Management (WFM), you will take ownership of shaping and elevating our global WFM strategy. In this pivotal role, you will balance strategic vision with hands-on execution — driving forecasting, scheduling, and real-time management across our Sales and Service teams. By leveraging data and analytics, you will optimize staffing, boost productivity, and ensure we deliver on our service commitments. Leading a high-performing team and partnering with senior leadership, you will play a key role in driving efficiency, scalability, and operational excellence across the organization.

YOUR ROLE AT SIXT

• You will define and drive the long-term Workforce Management (WFM) strategy, including technology roadmaps and process optimization
• You will design and refine organizational structures to support business growth
• You will ensure accurate forecasting of contact volumes across all channels and align capacity plans with business goals and budgets
• You will oversee scheduling and real-time management to optimize service levels, costs, and employee satisfaction
• You will identify and implement automation opportunities and champion innovative WFM technologies
• You will lead, mentor, and develop a high-performing WFM team, providing data-driven insights and reports to senior leadership

YOUR SKILLS MATTER

• Expertise You will hold a Bachelor’s degree in Business, Finance, Economics, Statistics, or equivalent, ideally complemented by a Master’s degree or MBA
• Leadership You will bring 10+ years of progressive WFM experience, including 5+ years in leadership, with a proven track record of building and inspiring teams in fast-paced environments
• Knowledge You will demonstrate deep expertise in forecasting, scheduling, capacity planning, and real-time management
• Analytics You will leverage strong analytical skills to translate complex data into clear, actionable recommendations
• Communication You will excel at presenting complex information to senior stakeholders with clarity, impact, and inspiration
• Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel, with SQL and cloud-based WFM experience as a plus

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility boost We support your mobility with a company car
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!