Data Center Site Operations Specialist (fmd)

About Delos Cloud:

Delos Cloud, a start-up founded by SAP, strives to deliver a sovereign cloud platform for the digital transformation of the German public sector. The platform is an essential component for the implementation of the German Administrative Cloud Strategy (DVS) in compliance with all relevant data protection, IT security, and secrecy requirements of the BSI. Delos Cloud is a trusted partner of the federal, state, and local IT service providers and complements their service portfolio. Therefore, you will find exciting and varied tasks in an innovative and meaningful environment. For more information, please visit: www.deloscloud.de

What you`ll do

Shaping the future of the Delos Cloud: In this pioneering role, you will play a key role in running Delos Cloud datacenter infrastructure.

Data Center Operations

• As a DC Site Ops Specialist you manage daily operations of the colo - data center sites, ensuring compliance with regulatory requirements, company policies, operational standards, and industry best practices
• As a DC Site Ops Specialist you maintain, in cooperation with our service providers, high availability of data center infrastructure, including power, cooling, and network systems, and manage escalations as needed to minimize downtime
• Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria
• Drive accountability with building landlord to adhere to Delos Cloud service-level agreement
• Plan, partner and work with business partners, vendors, contractors and internal stakeholders when executing their requirements to maintain adherence to datacenter availability, safety, and security

Data Center Work Environment

• As a DC Site Ops Specialist you drive service implementation, adoption, training, quality audits, and the education of support teams to enable the best support and service levels

Service Delivery

• Accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels
• Apply deep subject matter expertise and escalate where needed to meet SLA/OLAs with minimal disruption to the client/customer and business

What you bring

• As a DC Site Ops Specialist you need strong knowledge of datacenter power, cooling, and networking systems, as well as experience with facilities management and critical systems operations
• Relevant experience in datacenter operations, with a proven track record of managing teams or service provider and own relevant services
• Proactive approach to identifying and resolving complex operational issues and improving existing processes
• Cloud and AI enthusiast: You are passionate about cloud and AI technology and excited about the opportunity to help shape the digital transformation of the public administration
• Experience in Microsoft data center environment is an advantage
• Experience with certifications such as ISO 27001, C5, IT-Grundschutz, and EN 50600 is a strong advantage
• Relevant certifications (e.g., Certified Data Centre Professional (CDCP), Certified Data Centre Manager (CDCM)) are a plus
• Fluency in German and English - both written and spoken

You are:

• a communicative team player with strong social skills
• an independent and proactive doer who takes responsibility and gets things done
• a highly motivated, performance-oriented employee who takes ownership of their responsibilities and is always eager to broaden their horizons

What we offer:

• A flexible work environment that promotes a healthy balance between personal and professional life
• Excellent development opportunities
• Competitive salary and various employee discounts and vouchers
• Flexible working models such as working from home flexibility as well as time-off models
• Flexible mobility programs (e.g. company car policy, JobRad, etc.)
• In the office: free lunch, water, excellent coffee, and opportunities for outdoor sports activities
• Additionally: Company pension plan, share participation options, working time account, etc.
• Intense onboarding, incl. personal buddy

We win with inclusion

Delos’ culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At Delos, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Delos is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Delos and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.