IT Support Engineer(f/m/d)

Posted on May 8, 2025
Dusseldorf
Posted on May 8, 2025

About this role

COMPANY OVERVIE

A leading Japanese IT solutions provider based in Düsseldorf, Germany.It offers a wide range of services including network services, cloud solutions, and system integration (SI).The company is a member of a major Japanese IT group founded in 1992 as Japan's first Internet Service Provider (ISP).Leveraging its technical expertise, the company has expanded into a business that provides comprehensive IT solutions globally.

JOB RESPONSIBILITIE

As an IT Support Engineer, you will support the Japanese client's based in Frankfurt with Windows environment. The main responsibility of this position is to provide trouble support from users regarding Active Directory and PCs.

Specifically,

  • PC help desk (remote support, on-site support), Windows Server, M365 support, PC Setup, PC Migration.
  • Network Design/Operation : Cisco router/switch, Cisco Meraki AP, HPE Switch, FortiGate, Cato socket.
  • Troubleshooting.
  • Depending on the operation case, there may be on-site support at the customer's site (about 2-3 days a week)
  • Depending on the project, there may be some work on weekends.

Future Career

You will first gain solid experience as a member of the support team. After that, you can eventually take on a role as a leader of the support team. In addition, if you are interested in working on projects that have deadlines in other businesses while providing support, you can join our support team.

JOB REQUIREMENTS

COMPETENCY (“Must”) *Must meet all of the following requirements

  • 3+ years of user support experience in IT industry or internal IT
  • Experience with the following technologies (PC Helpdesk (remote and on-site support), Windows Server, M365 support, PC setup, PC migration, Network design/operation: Cisco routers/switches, Cisco Meraki AP,HPE switches, FortiGate, Cato sockets, etc.)
  • Business level English proficiency
  • Business level Japanese or German language skills

BENEFITS

  • Full-time / Permanent employment
  • Paid leave: 25days
  • Apply online or feel free to contact me directly for more information about this opportunity.

#LI-JACDE

Want more jobs like this?Get IT & technology jobs in Dusseldorf delivered straight to your inbox.
By signing up, you agree that we may process your information in accordance with our privacy policy.
More jobs from this employer
You might be interested in
For expats of all colours, shapes and sizes

Never miss a thing!Sign up for expat events, news & offers, delivered once a week.
Keep me updated with exclusive offers from partner companies
By signing up, you agree that we may process your information in accordance with our privacy policy

© 2025 IamExpat Media B.V.
Apply for this position