THE ROLE & THE TEAM
Imagine being at the heart of a dynamic team, where your expertise directly fuels exceptional customer experiences in Returns. As a Client Experience Engineer in our Returns team, you'll be more than just an engineer; you'll be a catalyst for innovation. Join a passionate group of engineers, collaborating closely with Product, Data Analytics, and other vital engineering teams like Orders, Payments, Accounting, Fulfillment, and Customer Care. Together, you'll design and deliver impactful projects that redefine how we serve our customers. Leverage technologies such as React, Node.js, OpenTelemetry, AWS, and Kubernetes to build enjoyable, intuitive customer experiences that empower the business to experiment and optimize. Your work will lay the foundation for critical customer offerings, empowering millions. But this isn't just about code and infrastructure. You'll be a vital contributor, providing invaluable support and expertise to tackle complex business challenges, both for our valued Zalando customers and our internal teams.
Find out more about our software engineers team:https://jobs.zalando.com/en/what-we-do/software-engineering
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy:https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
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Take ownership of the whole development cycle - design, develop, deliver, operate, and improve important software systems that impact millions of customers every week. Operate and monitor your systems in a distributed production environment.
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Be in the driver's seat. You enjoy being proactive, addressing complex business problems and taking the initiative to independently explore and understand them.
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Work in a cross functional team consisting of frontend, backend, and data engineers as well as designers, product managers, and product analytics.
WE’D LOVE TO MEET YOU IF
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You have years of professional experience delivering customer-facing solutions with TypeScript, React, and Node.js. Even better with GraphQL and design system experience.
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You are proud of your ability to build user-friendly, accessibility-compliant, pixel-perfect web experiences.
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You demonstrate responsibility for delivering high-quality software to customers in production, monitoring deployments and operations, and acting quickly against defects and incidents.
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You have good verbal and written English communication skills and ability to articulate complex technical topics and solutions clearly and concisely. Experience in writing technical documentation is a plus.
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
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Employee shares program
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40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
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2 paid volunteering days a year
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Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
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Work from abroad for up to 30 working days a year
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27 days of vacation a year to start for full-time employees
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Relocation assistance available (subject to prior agreement)
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Family services, including counseling and support
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Health and wellbeing options (including Wellhub, formerly Gympass)
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Mental health support and coaching available
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Drive your development through our training platform and biannual peer-to-peer review