Working Student (f/m/d) - Process Harmonization, Improvement & Adoption (End user documentation)

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

We are looking for a Working Student who would like to be part of a large IT transformational project to harmonize SAP Customer Service Support. You will support the project team in refining standard processes and tools for IT Service Management (ITSM) and IT Operations Management (ITOM) by:

• Creating and maintaining clear work instructions and enablement materials for end users to drive process and ServiceNow adoption.
• Providing project management support within the program-management framework, advising the project team on cross topics, ServiceNow usage, and end-user feedback.
• Consolidating backlogs, prioritizing tasks, and ensuring efficient execution of project activities.

What you bring

• Student (f/m/d) preferred in business, engineering, information Technology or related fields at a university or a university of applied sciences, with at least 3 semesters remaining until graduation.
• Proficient in MS Office, particularly PowerPoint.
• Language skills: Strong communication skills in English. German would be beneficial.
• Soft skills: Attention to detail, willingness to learn, work independently and in a proactive way.
• Other important skills/experience: Basic understanding of IT Service and Operations Management (ITSM/ ITOM) processes.

Where you belong

The Service Management Processes & Solutions team is driving a global IT project aimed at simplifying and harmonizing business processes, as well as integrating a new ITSM system across the entire SAP landscape.

You will work directly with project team and will be assigned to one or more processes.

This position will provide you

• Hands-on experience in the design and implementation of global IT projects.
• In-depth knowledge of ITSM and ITOM processes.
• Comprehensive understanding of ServiceNow.
• Knowledge of SAP Business Processes.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion. SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

AI Usage in the Recruitment Process: For information on the responsible use of AI in our recruitment process, please refer to the Guidelines for Ethical Usage of AI in the Recruiting Process.