Product Safety Team Lead (all genders)

Role: Product Safety Team Lead Team: Platform Conformity team Responsibilities: - Compliance Execution & Process Scaling: Translate complex EU and local regulatory requirements (such as GPSR, DSA and product-specific directives) into scalable, efficient and pragmatic operational processes across our business models. - Operational Safety Governance: Steer day-to-day team performance against operational KPIs, maintaining high accuracy, quality standards and SLA adherence across our product safety checks and workflows. - Stakeholder Management & Escalations: Act as an expert lead for internal and external escalations. Partner closely with Commercial Teams, Partner Business Operations and Corporate Governance to champion product safety. - Continuous Improvement & Harmonization: Drive process harmonization across platforms. Identify operational gaps, streamline ways of working and leverage data and technology to improve coverage and operational efficiency. - Future Readiness: Support the Head of Platform Conformity in defining departmental priorities and preparing Zalando’s compliance engine for evolving regulatory standards. - People Leadership & Talent Development: Lead, coach, and empower a team of compliance specialists. Foster a culture of continuous learning, psychological safety, operational excellence and accountability. Qualifications: - Advanced professional knowledge of European legislative requirements and regulatory frameworks applicable to Zalando’s product range. - Minimum of 7 years of relevant work experience in retail, e-commerce or consumer goods. - Excellent leadership skills with a proven track record of leading, mentoring and developing a team of compliance or operational experts. - Strong analytical, strategic planning and problem-solving skills, with a track record in project management and a drive toward proactive risk prevention and continuous process improvement. - Exceptional stakeholder management, communication and presentation skills in both written and spoken English. - Comfortable using data-driven insights and modern workflow, data and collaboration softwares to steer performance and automate processes. - Continuous curiosity and agility to expand regulatory knowledge across new product categories, evolving business models and markets. What We Offer: - 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days) - 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners - Family support, including counselling and dedicated services for parents and carers - Company pension scheme - Employee shares programme - Health and wellbeing options, including Wellhub - Mental health support and coaching - Development through our training platform and biannual peer-to-peer review - 2 paid volunteering days a year - Relocation assistance (subject to prior agreement)