BDC Customer Success Manager Senior Advisor (f/m/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

All SAP locations in Germany as for example Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Hallbergmoos are possible.

YOUR FUTURE ROLE

The focus of this position is to help customers consume SAP Business Data Cloud (SAP BDC) within their application projects as the cloud platform-of-choice. BDC is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BDC CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers.

The BDC Customer Success Manager (CSM) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory.

• Empower customer success: Partner proactively with customers to enhance their adoption and sustainable consumption of SAP BDC services, coordinating closely with the Account Team.
• Be a strategic advisor: Guide customers in their digital transformation by analyzing big-picture goals and offering expertise in technical and business architectures.
• Orchestrate resources: Serve as the primary strategic point of contact, aligning SAP and customer efforts per the SAP BDC engagement model.
• Customize solutions: Evaluate technical needs, create consumption plans, and recommend tailored SAP solutions aligned with SAP’s strategy and roadmap.
• Advocate for your customers: Act as the voice of the customer within SAP, collaborating with internal stakeholders across diverse teams and departments.
• Utilize premium services: Deliver exceptional service experiences, including managing premium subscriptions where applicable.

YOUR PROFILE

• Industry and technical expertise: Bring experience from the IT industry—whether in software engineering, project management, pre-sales, consulting, or technical customer engagement. Familiarity with the SAP BDC portfolio (e.g., SAP BTP, Analytics Cloud, Cloud Data Management) and cloud platforms (AWS, Azure, Google Cloud) is highly valued.
• Communication and collaboration: Demonstrate excellent communication and presentation skills, with the ability to navigate organizational complexities and foster cross-functional collaboration. Design thinking knowledge is a bonus.
• Customer-focused mindset: Combine customer empathy with problem-solving drive to deliver outstanding results and ensure customer satisfaction.
• Adaptability and passion for learning: Thrive in a dynamic environment by continuously learning new technologies and adapting to regional business practices.
• Multilingual proficiency: German language proficiency at C1 level or higher is mandatory for this role.

ABOUT THE TEAM

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.

The SAP Business Data Cloud CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BDC consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

#SAPCSCareer

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training