Business Support Specialist(m/f/d)

About the company

A long-established Japanese manufacturer that has been in business for 75 years. Our main business is the manufacture of chemical products, lubricants, engine oils, etc. In particular, many of our products are for the automotive industry, and we offer automotive chemical products such as lubricants and cleaning agents. The company has a base in Germany and a global manufacturing and sales network.

About the role

The Business Support Specialist will join the company’s Düsseldorf office and support improvements across its daily business operations. While the role is not primarily focused on traditional accounting responsibilities, it offers broad exposure to Accounts Payable, Purchasing, and Order Management, with responsibility for identifying opportunities to streamline, automate, and optimise existing processes. The position will also play a key part in the company’s digital transformation journey, utilising Microsoft Dynamics 365, Power BI, Power Automate, and emerging artificial intelligence (AI) technologies.

Responsibilities

• Analyse and improve Accounts Payable and invoice processing workflows
• Review and optimise purchasing and procurement processes
• Support Procure-to-Pay (P2P) and Order Management process improvements
• Promote and enhance the use of Microsoft Dynamics 365
• Develop Power BI reports and KPI dashboards
• Design workflow automation solutions using Power Automate
• Explore and implement AI-driven productivity improvements
• Collaborate with multiple departments to identify process bottlenecks and improvement opportunities
• Document, standardise, and optimise business processes
• Participate in and lead digitalisation and business transformation initiatives

Requirements

Mandatory

• Business-level English
• Experience in process improvement, business operations, or operational excellence initiatives
• ERP system experience (Microsoft preferable)
• Strong understanding of Microsoft 365 solutions
• Ability to analyse and document business workflows
• Excellent stakeholder management and communication skills

Preferred

• Experience with Microsoft Dynamics 365
• Power BI reporting and analytics experience
• Power Automate workflow automation experience
• Experience using AI tools such as Copilot, ChatGPT, Claude, or similar platforms
• Exposure to Finance, Accounting, Purchasing, or Supply Chain functions
• German and/or Japanese language skills

Why this role is attractive?

• Drive Business Transformation: Be part of a strategic initiative to redesign and modernise core business operations across Finance, Purchasing, and Operations.
• Leverage Cutting-Edge Microsoft Technologies: Gain hands-on exposure to Dynamics 365, Power BI, Power Automate, Microsoft Copilot, and other digital solutions.
• Shape the Future Through AI: Help develop next-generation business processes by incorporating AI and automation into daily operations.
• High Level of Ownership: This role offers significant autonomy and visibility, allowing you to influence how the company operates and grows.
• Strong Career Development Potential: An excellent opportunity for professionals who aspire to move beyond operational roles into process excellence, digital transformation, and business support leadership positions.