Customer Success Partner (f/m/d) - Global office of the CFO Consumption Office

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Purpose and Objectives

The role of the CFO continues to expand as organizations strive to address the rapid geopolitical changes impacting our global economy. This evolution has driven up the demand for financial applications to the tune of $40.9B market size in 2022 according to IDC. At SAP, we recognize the importance of the CFO in the overall transformation journey to SAP Business Suite and we want to help the achieve that vision by bringing together applications, data and AI.

We are establishing the Global office of the CFO Consumption Office to serve as a central accelerator for customer success the organization. This office will drive alignment with Customer Success Manager (CSM) roles by empowering them with training, resources, and strategic support while collaborating with cross-functional teams. It will lead adoption initiatives to increase feature utilization, align solutions with customer needs, and track metrics for continuous improvement.

The office will also strengthen customer relationships through targeted outreach, advocacy programs, and feedback mechanisms to inform product enhancements. Furthermore, it will play a critical role in reducing churn by analyzing risks, implementing retention strategies, and monitoring customer health metrics.

We are looking for team members to join the Global office of the CFO Consumption Office who will focus on driving adoption & consumption and product use. Successful candidates will have strong knowledge of Finance, Quote-to-Cash products. They will work directly with the customer to improve customer satisfaction, make sure customers use the solutions they have purchased, and create lasting value for customers while reducing the risk of churn.

What You’ll Do

As part of the Global Finance & Quote-to-Cash Consumption Office, you will design, lead, and execute key programs that drive customer adoption, increase feature utilization, and foster long-term customer success. Your work will directly support regional and global teams, strengthen customer relationships, and improve customer health by addressing key challenges like churn and retention. Collaborating with cross-functional teams, you will play a vital role in empowering Customer Success Managers (CSMs) and driving meaningful impact in your responsible sub-solution through the following areas:

• CSM Support: Provide training, resources, and support to empower CSMs for success, collaborating closely with Regional CSM teams, product teams, product marketing, consulting, and development teams.
• Consumption: Lead adoption & consumption programs, increase feature utilization, align solutions with customer needs, and track metrics to drive continuous improvement.
• Customer Outreach: Drive customer engagement through programs, advocacy, feedback, and personalized strategies to build strong relationships and inform product improvements.
• Churn: Analyze churn, implement retention strategies, develop "save-the-customer" workflows, and monitor NRR to mitigate risks and improve customer health.
• Upsell / Cross sell: Identify the opportunities of existing customers and bring in business value driven upsell and cross-sell leads and programs

What You’ll Bring

• 7+ years of experience in consulting, presales, or sales of complex enterprise software, with expertise in at least one domain such as Accounting & Financial Close, Financial Planning, Treasury Working Capital Management, GRC & Global Tax, Order-to-Cash, or adjacent Finance & Quote-to-Cash solutions.
• Strong understanding of Accounting and Financial process, including the intersection of accounting, tax, compliance, and operational finance, and the business value they deliver.
• Ability to identify adoption and consumption opportunities, assess customer health, and proactively manage churn and retention risks.
• Ability to define product performance and success metrics, and develop clear, compelling enablement and adoption materials for field teams.
• Strong analytical skills in data reporting and interpretation, with the ability to derive insights and translate them into actionable adoption, consumption, and retention plans.
• Interest in building experience designing and implementing scalable, global customer success programs, particularly in regulated finance and compliance-driven environments.
• Exceptional organizational, communication, and presentation skills, with the ability to explain product value and business acumen clearly and concisely to align stakeholders and drive execution.
• Strong business acumen with the ability to engage credibly at CFO, CTO, CIO, Head of Tax, Product Management, Sales, and other CxO levels, serving as a strategic advisor across finance, tax, and technology domains is a plus

Education and Qualification

• Bachelor’s degree in Computer Science, Math, Business Administration, Information Systems, or a related field of study
• Business level English: Fluent
• Bachelor equivalent: yes, Masters: desired

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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