Customer Success Partner Senior Advisor

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

As part of the Consumption & Excellence Office within the Global SAP BTP Global CRO Organization, this role is focused on driving post-sales success, domain maturity, and consumption and expansion growth for SAP Integration Suite on SAP BTP across all regions with specific focus on North America and Europe.

This role supports the Future Ready Enterprise (FRE) Framework (SAP BTP Customer journey methodology) with its structured maturity model that helps customers progress from foundational adoption (L1) to advanced platform innovation (L5) across BTP domains.

The Domain Champion works cross‑functionally with Customer Success, Sales, Services and Product teams to guide strategic engagements, shape best practices, and accelerate domain maturity through FRE‑sponsored and regional programs, while overall delivering and overachieving Integration Suite Consumption and Expansion targets. Further would play a key role in shaping the domain globally through insight and collaboration, while driving execution and relevance regionally.

Direct experience with SAP BTP is not a strict requirement but is highly recommended. We’re particularly interested in candidates with strong Platform as Service, Cloud Native and Modern architecture, Security and Integration/ Event Driven Architecture experience and other Platform backgrounds who can either bring or quickly build expertise in the SAP BTP ecosystem.

Purpose & Objectives

• Act as a global domain champion for SAP BTP, Cloud Native architecture and Event Driven Architecture, owning maturity and consumption KPIs in alignment with the FRE framework.
• Guide and work with Regional and Market Units stakeholders in executing Region‑specific strategies, engaging sponsored accounts, and identifying strategic consumption opportunities.
• Identify and evangelize best practice on SAP BTP, Integration and Build across various Market Units in Region
• Provide thought leadership in how enterprise Application development including Agentic development and Integration landscape should evolve with SAP BTP

Key Outcomes

• Increase domain maturity and platform adoption through structured FRE‑based engagements with customers
• Guide and support regions in creating and executing SAP BTP consumption plans to drive and overachieve Consumption and Expansion targets
• Drive high quality demand generation for SAP BTP Consumption targets in Regions and Market Units
• Shape and maintain a validated pipeline of domain‑aligned consumption opportunities and recovery plans.
• Deliver architectural guidance, either directly or by connecting customer teams with the right expert networks.
• Amplify global FRE strategy, tooling, and domain playbooks, ensuring consistency and reuse across Regions and Market Units
• Contribute to accurate Consumption and Expansion forecasting and impact analysis through reporting and collaboration with regional leaders.

Responsibilities & Tasks

• Domain Expertise & Field Support: Engage in strategic customer discussions and 1:1 engagements; provide domain expertise for regional events and campaigns.
• Recovery Planning & Risk Mitigation: Collaborate with CSMs on recovery plans for accounts off‑track in consumption or value realization.
• Consumption Demand Generation - Collaborate with CSMs and stakeholders to generate Consumption demands across Market Units and Regions
• Cross‑Functional Collaboration: Act as the regional point of contact for SAP BTP topics, collaborating with Sales, GTM, CSM, and Product teams.
• Consumption Opportunity Lifecycle: Oversee the lifecycle from intake to validation, Consumed ACV forecasting, and post‑engagement impact
• Campaign Oversight: Own and support domain‑aligned campaigns and programs with regional and global marketing.
• Reporting & Feedback: Drive the Voice of Customer (VoC) for the domain, share field insights with product teams, and shape the FRE domain tooling.

What you bring

• Bachelor’s degree (MBA preferred)
• 10+ years of experience in enterprise software, cloud platforms, or AI‑enabled development
• A track record of shaping the domain agenda through visionary thinking, with a proven ability to influence through insights, frameworks, and active engagement with leadership.
• Domain architecture leadership, or post‑sales strategy roles
• Platform solutioning and value realization programs
• Cross‑regional enablement, campaign oversight, and strategic customer engagement
• Experience working across customer success, consulting, product, and sales organizations.
• Excellent English skills required

Technical Expertise

• Hands‑on experience in:
  • Application Development and/or Integration Development, including modern Cloud Native architectures
  • Competiitive platform technologies including Vibe Coding and/or Integration technologies knowledge is highly preferred
• Exposure to Agentic AI development and orchestration frameworks
• Strong communication and architecture influencing skills in customer‑facing settings

Nice to Have

• Experience with SAP BTP, SAP Integration Suite including Advanced Event Mesh and any competitive iPaaS solution.
• Understanding of SAP’s BTP strategy and FRE maturity models (L1–L5)
• Development experience with other enterprise PaaS platforms is an added advantage.
• German language skills preferred

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.