Product Associate (fmd)

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Do

Customer & Partner Support (with guidance)

• Support senior colleagues as a functional point of contact for customers and partners using SAP Field Service Management
• Help collect, document, and structure customer feedback, use cases, and challenges related to service operations
• Assist in preparing customer-facing materials such as presentations, demos, FAQs, and best-practice summaries
• Support customers during upgrades and new feature adoption by testing scenarios and validating outcomes

SAP FSM Adoption & Value Enablement

• Contribute to innovation adoption activities, such as early adopter programs, pilot phases, and feature validations
• Support feasibility studies, use-case analyses, and value assessments for SAP FSM solutions, including AI-enabled scenarios
• Help monitor customer progress and outcomes, focusing on learning how SAP FSM supports measurable service improvements

Cross-Functional Collaboration

• Work closely with Product Management, Development, Consulting, Support, and Marketing teams to share insights from customer engagements
• Assist in preparing internal documentation and knowledge assets (e.g. micro-learnings, enablement slides, internal wikis)
• Support data preparation and basic analysis to identify recurring themes and improvement opportunities

Learning & Development Focus

• Build hands-on knowledge of SAP Field Service Management, SAP S/4HANA Service, and related cloud technologies
• Participate in internal trainings, expert communities, and mentoring sessions to develop long-term product expertise
• Gradually take ownership of defined functional topics as your experience grows

What You Bring

Education & Early Experience

• University degree (or close to completion) in International Management, Business, Information Systems, or a related field
• First practical experience in SAP consulting, service operations, or IT-enabled business processes (e.g. internships, working student roles, or thesis projects)

SAP & Technical Interest

• Initial hands-on exposure to SAP S/4HANA Service and SAP Field Service Management is a strong advantage
• Interest in cloud-based enterprise software, service processes, and digital transformation
• Basic analytical skills; experience with Power BI or Excel is a plus

Personal Skills

• Strong communication skills and confidence working in international, multicultural environments
• Structured, curious, and eager to learn complex products and customer scenarios
• Ability to collaborate effectively across teams and functions

Language Skills

• Fluent English (spoken and written)
• German and additional languages are a strong plus in a global customer context

What Makes You a Great Fit for This Role

This role is particularly well suited for candidates who:

• Have an academic or practical background in SAP service solutions and want to deepen their expertise
• Enjoy combining analysis, communication, and customer interaction
• Are motivated to grow from a junior support role into a future SAP Product Success, Consulting, or Strategy position

Meet Your Team

You will join a diverse and collaborative team within Cloud ERP Product Success – Supply Chain & Service. The team combines deep SAP product expertise with a strong focus on customer outcomes and learning. Our shared belief: there is no customer success without product success.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.