Senior CRM Process Owner (all genders) - Maternity Cover

Role: Senior CRM Process Owner in the CRM and Business Excellence team, bridging Salesforce platform development and strategic business operations to drive revenue operations and build scalable, AI‑enabled processes that optimize partner experiences. Responsibilities: - Lead design and refinement of end‑to‑end partner lifecycle workflows (acquisition, contract, onboarding, Service Cloud). - Replace offline processes with integrated Salesforce solutions. - Assess systemic impact of new features on downstream systems such as BI reporting and revenue recognition. - Oversee AI‑enabled innovation using Agentforce and Einstein to automate partner segmentation and drive ROI. - Design intuitive workflows and Salesforce configurations (validation rules, page layouts, flows) prioritising user experience and data integrity. - Standardise documentation using BPMN and maintain data integrity at entry points. - Act as primary liaison between business units and engineering, translating requirements into execution tickets and user stories. - Coordinate cross‑functional releases and manage go‑live strategies to ensure high user adoption. - Lead User Acceptance Testing to align technical deliverables with business requirements. - Manage stakeholders across complex environments to achieve consensus on process changes. - Create and deliver training sessions and documentation to empower end‑users. - Build and maintain Salesforce dashboards and list views for real‑time performance visibility. - Mentor junior process managers and consultants. Qualifications: - 5+ years experience in Salesforce platform development. - Proven track record implementing Salesforce Flows, configurations and AI‑driven automation via Agentforce or Einstein. - Required Salesforce Certified Administrator and Platform App Builder; Sales or Service Cloud Consultant certifications highly preferred. - Strong experience in Agile/Scrum environments, backlog management in Jira and process mapping in Signavio or similar tools. - Exceptional ability to influence senior leadership and translate technical AI capabilities into clear business value. - Experience with Salesforce CRM Analytics (CRMA) is a plus. What We Offer: - Employee shares program. - 40% off fashion and beauty products, 30% off Zalando Lounge and external partner discounts. - 2 paid volunteering days per year. - Hybrid working model with up to 60% remote and option to work abroad up to 30 days per year. - 27 days vacation starting, relocation assistance, family services and health & wellbeing options (Gympass, mental health support and coaching). - Development opportunities through training platform and biannual peer‑to‑peer review.