Senior Principal Product Manager Post-Purchase Engagement (all genders)

Role: Senior Principal Product Manager – Post‑Purchase Engagement in Zalando’s Transactions & Post‑Order Experience team. Responsible for defining and executing the product vision for the post‑purchase experience across apps and web, covering the entire customer journey from order placement through returns and repeat purchase. Responsibilities: - Plan and deploy technical products at scale. - Execute product vision using data‑informed frameworks and AI‑enabled product craft. - Set clear vision, roadmap and ambitious targets; drive high‑impact execution. - Identify new product opportunities with a customer‑centric mindset and make business‑savvy decisions. - Apply repeatable product methodologies in cross‑functional teams (design, engineering, data science). - Mentor colleagues and act as a role model for product management. - Define KPI frameworks and run rapid experiments to shape the roadmap. - Utilize AI technologies for prototyping, data understanding and decision‑making. Qualifications: - Proven track record of envisioning, developing and building successful platform and capability products in an e‑commerce or online marketplace environment. - Strong product strategy skills and ability to articulate product vision. - Customer‑mindset with experience in user research and product discovery. - Experience collaborating with design, engineering and data‑science teams. What We Offer: - 27 days holiday (up to 30 days with tenure) and 2 paid volunteering days. - Employee share programme and 40 % discount on Zalando fashion and beauty products (plus additional partner discounts). - Relocation assistance, family services, health and wellbeing options, mental‑health support and coaching. - Access to training platform and bi‑annual peer‑to‑peer review. - Inclusive and diverse workplace culture.