Senior Principal Product Manager Post-Purchase Engagement (all genders)

Role: The Role & The Team: Our Transactions & Post-Order Experience team provides and optimizes the Cart, Checkout, Order management, and Returns experiences; driving transactions and engagement. We enable partner teams with our platform services, enable agentic shopping experiences, discover/detect/assess/steer decisions for risks, and provide the product and platform for Gift Cards. As a Senior Principal Product Manager in the Zalando Transactions team, with a focus on post-purchase engagement, you will define the product vision for our post-purchase experience across Apps & Web, building new and improved experiences at scale for 52+ million customers. This scope covers all customer interactions – from the moment an order is placed, the support needed, through the return process – right up until the customer is prepared to make a repeat purchase or recommend Zalando. Responsibilities: - Significant exposure in planning and deploying technical products at scale or equivalent product leadership experience. - Enable high‑impact execution and delivery by navigating complex trade‑offs and using data‑informed frameworks. - Apply state‑of‑the‑art AI‑enabled product craft by working backwards from a target experience to build seamless, high‑quality features. - Spearhead and strategise: set a clear vision, smart roadmap, and ambitious targets, and drive towards them. - Identify new product opportunities with a customer‑centric mindset and make strong business decisions. - Use best‑practice product methodologies in cross‑functional teams (working backwards, problem discovery, defining & solutions). - Mentor and act as role model in your domain. - Define KPI frameworks and run rapid experiments to guide the roadmap. - Use AI technologies for prototyping, data understanding, and decision support. Qualifications: - Strong track record of envisioning, developing, and building successful platform and capability products – ideally in an online service marketplace or e‑commerce environment. - Ability to understand customer needs and translate them into remarkable products; experience with user research and product discovery. - Experience working closely with cross‑functional teams (Design, Engineering, Data Science). What We Offer: - 27 days of holiday per year, +1 day for each calendar year up to 30. - 2 paid volunteering days per year. - Employee shares programme. - 40% off fashion and beauty products sold/shipped by Zalando, 30% off Lounge, and external partner discounts. - Relocation assistance (subject to prior agreement). - Family services including counselling and support. - Health and wellbeing options (incl. Wellhub, formerly Gympass). - Mental health support and coaching. - Personal development via training platform and bi‑annual peer‑to‑peer reviews.