Senior Product Analyst (all genders)

Role: Senior Product Analyst (all genders) in Customer Care Tech at Zalando. Responsibilities: - Define AI Evaluation & Product Metrics: Partner with Product Managers and Applied Scientists to establish measurement frameworks for AI-driven customer journeys, balancing automated resolution quality against business KPIs. - Champion Scientific Experimentation: Design, execute, and evaluate high-stakes A/B tests; apply quasi-experimental and causal inference methods when RCTs are unfeasible. - Turn Ambiguity into Testable Hypotheses: Translate product proposals into refutable research questions, using quantitative evidence to steer roadmaps. - Uncover End-to-End Behavioral Trends: Analyze user trajectories to diagnose friction, uncover causal drivers of satisfaction, and identify automation opportunities. - Influence Strategy & Democratize Insights: Serve as strategic advisor to leadership, translating complex analyses into executive narratives. - Elevate Analytics Standards: Establish experimentation best practices, standardize workflows, and mentor peers. Qualifications: - Proven track record in product analytics in large-scale e-commerce or tech, evaluating AI/ML-driven features. - Deep expertise in A/B testing (hypothesis design, power calculations, variance reduction) with platforms like Eppo. - Hands-on causal inference (Difference-in-Differences, Propensity Score Matching, Synthetic Controls). - High proficiency in SQL and Python; Databricks experience. - Exceptional executive storytelling ability. What We Offer: - 27 days holiday (up to 30), 40% fashion discount, family support, pension, shares, health options, training, 2 volunteering days, relocation assistance.