Solution Customer Success Manager (S‑CSM)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

All SAP locations in Germany as for example Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, Garching, etc. are possible.

What you'll build

As a Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering Business Data Cloud (BDC) expertise to customer executives and their line of business. You position BDC as the cloud platform of choice for their business needs while accelerating near term value delivery via the rapid adoption and consumption of solutions.

BDC is a SaaS solution that unifies and governs all SAP data while seamlessly connecting with third-party data, enabling business leaders to make impactful and data-driven decisions.

• Value realization: Build deep executive relationships and earn trusted advisor status with customers; Identify new opportunities for customers to leverage new or expanded SAP solutions
• Adopt & derive: Mitigate churn and manage renewals of SAP solutions/services; Manage through crisis and de-escalate customer situations
• Innovation & Growth: Identify sales leads and support sales in expansion and upsell efforts; Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

What you bring

• Account management: Strong executive presence and relationship building skills combined with deep knowledge of business models, strategies, and line of business processes; Proven ability to handle difficult customer situations and discuss complex issues with customer executives
• Functional experience: Driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions; Ability to apply risk-mitigation strategies to customer situations
• SAP specific knowledge: Deep expertise with SAP BDC solutions and broad understanding of SAP solutions portfolio and the business processes they enable; Technical understanding to address technical issues with customers
• Cloud expertise: Deep understanding of cloud software solutions, delivery models, and challenges combined with good knowledge of SaaS and IaaS processes
• Soft skills: Strong program/ project management and governance skills; Expert commercial/ deal support skills; Relationship-driven mindset with excellent verbal and non-verbal communication skills
• Language proficiency: Fluency in German and English, alongside excellent verbal and non-verbal communication skills

Where you belong

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.

The SAP Business Data Cloud & AI CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues.

We cultivate a results-driven culture focused on creative solutions and structured engagement approaches that enrich customer experiences and drive measurable outcomes. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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