About this role

For our store in Massimo Dutti Zürich Bahnhofstrasse, we are looking for a Store Manager who can lead the business with strong leadership, commercial drive, and operational excellence. As a true local entrepreneur and brand ambassador, you will be responsible for consolidating, developing, and elevating the store’s performance. You will strengthen team engagement, enhance the customer experience, and ensure sustainable growth in line with our brand standards. This role is key to reinforcing our presence in the region and driving the next stage of performance and ambition for the store.

Key Responsibilities

Leadership & Team Management

Lead, inspire, and develop a high-performing and engaged team
Foster a culture based on collaboration, inclusion, accountability, and excellence
Set clear objectives and closely monitor individual and team performance
Identify, coach, and develop internal talent
Ensure strong succession planning and team stability

Commercial Performance

Drive key KPIs (sales, conversion rate, average basket, productivity, etc.)
Implement local action plans adapted to the Zürich market
Analyze performance data and proactively adjust commercial strategies
Ensure optimal stock management and product flow
Continuously seek opportunities to grow turnover and profitability

Customer Experience & Brand Image

Position the store as a reference in the Zürich area
Guarantee a premium and consistent customer experience aligned with brand identity
Oversee and optimize Visual Merchandising in full alignment with corporate standards
Ensure excellence in product presentation, windows, and in-store layout
Act as a true brand ambassador within the local community

Operational Excellence