Lead Creator Management - Influencer Projects (all genders)

Role: Lead Creator Management - Influencer Projects Responsibilities: - Lead, mentor, and empower a team of up to 10 Creator Managers, handling professional development, 1:1s, and performance reviews. - Set clear, ambitious goals aligned with ZMS and OCC objectives. - Oversee project pipeline and capacity planning for the team, ensuring high-impact brand partner campaigns are delivered with excellence. - Act as the primary point of escalation for complex brand partnerships. - Shape the creator ecosystem by guiding the team in selecting and managing creators across all tiers, ensuring partnerships reflect Zalando's values of diversity, inclusivity, and sustainability. - Define and improve core creator management processes and the performance management framework for creators. - Drive operational improvements and innovation, identifying inefficiencies, testing new creator tooling, and collaborating with product and tech teams. - Partner with Creative Account Managers and Partner Consultants to translate platform trends and consumer behavior into actionable content strategy. - Analyze performance data, champion engagement testing, and turn campaign post-mortems into repeatable process changes. Qualifications: - 7+ years of relevant work experience in fashion, lifestyle, or influencer marketing, with proven people leadership experience in a high-growth environment. - Experience directly managing and developing a team, including hiring, performance reviews, and mentoring. - Deep understanding of the creator economy and an analytical eye for great content. - Deep understanding of social platforms and experience working with product teams to develop front-end and back-end tools for creators. - Experience developing comprehensive creator strategies, ongoing education and incentive models, and working directly with brands. - Exceptional organizational and coordination skills with keen attention to detail. - Articulate communicator who can engage senior stakeholders and influence decision-making across teams; fluency in English required. - Growth mindset and eagerness to learn in the fast-paced e-commerce landscape. - Strong interest in fashion, sport, and/or beauty. What We Offer: - 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days) - 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners - Family support, including counselling and dedicated services for parents and carers - Company pension scheme - Employee shares programme - Health and wellbeing options, including Wellhub - Mental health support and coaching - Development through our training platform and biannual peer-to-peer review - 2 paid volunteering days a year - Relocation assistance (subject to prior agreement)