Lead Creator Manager (all genders)

Role: Lead Creator Manager Responsibilities: - Lead, mentor, and empower a team of up to 10 Creator Managers, owning their professional development, 1:1s, and performance reviews. - Oversee and enable additional projects within the team, such as local market activations and proposition marketing teams. - Direct the relationship strategy across a diverse portfolio of creators, applying appropriate management models based on scale and discipline. - Define and improve core creator management processes and the performance management framework for creators. - Drive operational improvements and innovation, experimenting with new tooling and collaborating with product and tech teams. - Champion the creator experience, acting as the ultimate point of escalation and gathering feedback to inform strategic initiatives. - Drive content strategy and trend forecasting, translating platform trends into actionable content strategies. - Analyze performance and champion engagement testing, leveraging data to validate content resonance and turn insights into process changes. Qualifications: - 7+ years of relevant work experience in fashion, lifestyle, or influencer marketing, with people leadership experience. - Experience directly managing and developing a team, including hiring, performance reviews, and mentoring. - Deep understanding of the creator economy and social platforms. - Experience developing creator strategies, education, and incentive models. - Exceptional organizational, coordination, and communication skills. - Growth mindset and eagerness to learn in a fast-paced environment. - Strong interest in fashion, sport, and/or beauty. What We Offer: - 27 days of holiday a year to start (+1 day per year up to 30 days) - 40% off fashion and beauty products sold by Zalando, 30% off Lounge by Zalando - Family support, company pension scheme, employee shares programme - Health and wellbeing options, mental health support and coaching - Development through training platform and biannual peer-to-peer review - 2 paid volunteering days a year