The Language Services Team, an organisation within Content Solutions at Zalando, is responsible for delivering language localisation services across Zalando serving multiple internal and external stakeholders at scale.
As a Localisation Manager, you will be responsible for overseeing the entire lifecycle of localisation within projects, ensuring that content is accurately localised according to Zalando’s tone of voice and brand strategy. You will manage relationships with external vendors, monitor the quality of deliverables to meet both company and industry standards, and stay up to date with the latest trends and best practices in localisation. Additionally, you will handle capacity planning, ensuring resources are efficiently allocated and that projects are completed on time.You will be looking to stay ahead of the fashion, beauty and lifestyle language curve in order to ensure that Zalando is perceived as fashion credible and inspirational, and provide a truly local language experience in all Zalando markets.
Manage language localisation assignments and initiatives end to end - from request intake to delivery, suggesting best fitting solutions leveraging multiple external resources.
Support other Zalando teams and stakeholders across various customer touchpoints and formats by managing their localisation requests by driving transparency of timelines and cost implications.
Apply customer understanding and Zalando business strategy understanding to identify best fitting solutions for specific requests.
As you will be responsible for managing multiple localisation assignments, we expect you to be able to prioritise them, drive efficiencies of scale and costs maintaining quality control.
Leverage and oversee external resources (agencies and tools) to deliver language localisations at scale, and recommend best fitting solutions for specific requests,
Be on the lookout for innovations within localisation solutions, putting Zalando at the forefront of industry.
Lastly, together with your lead and the team, you will define prioritisation principles and governance mechanisms for requests and assigning relevant solutions, optimised against factors of speed of delivery, quality and cost.
Our goal is to position Zalando as the starting point for fashion in any country by driving the customers to our propositions. As the language localisation is a key element of this approach and mandatory to drive customer relevance, you will be pivotal in achieving our goal, in an efficient and streamlined manner.
You are Berlin based or are willing to relocate.
You have significant working experience in a similar or related role, including project management responsibilities.
You've already gained language localisation related experience through working for an advertising, translation, media or the client side.
You are passionate about driving optimisations and improvements via innovations and streamlining processes and ways of working
You are a team player, well organised and feel comfortable steering several key projects with different stakeholders while acting as an owner & facilitator.
You are fluent in English (primary communication language in Zalando) and a native speaker and expert in one additional Zalando markets’ language (oral and written)
You love to work in an international atmosphere
You are familiar with working in hybrid set up and have a passion for fashion
Structure is one of your biggest strengths, you are proactive, always communicate clearly and meet deadlines
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this role.
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
Flavio Stella