Our ambition is for customers to feel rewarded for their loyalty and therefore to increase their engagement. At a high level, the roles mission includes:
Setting the overarching Loyalty strategy for Zalando across all propositions, in alignment with the Zalando Group Strategy but also learning from industry best practices.
Establishing Loyalty thinking across Zalando; helping commercial leaders to utilising loyalty as a key commercial mechanism in their Go-to-Market strategies.
Building and evolving a global loyalty platform and loyalty experiences for our customers; be overall responsible for the customer experience, features and also commercial viability of the model.
This team is critical for Zalando to deeply understand our customers, build deep relationships with them and provide them an outstanding experience. You leverage the loyalty program to create strong not only amazing experiences but also help achieve commercial results
We’re looking for a Principal Product Manager to drive Customer Retention for Zalando Plus. You’re coming in at the very start of our loyalty journey, and will play a critical role in ensuring that customers feel rewarded and satisfied with the program no matter where they are in their customer journey. You’ll collaborate closely with the Director of Product for Zalando Plus, to define and execute a product vision and strategy that engages our customers and improves retention. As we’re scaling the program, you’ll work both tactically and strategically, reacting to early quantitative and qualitative customers to improve the program short term, while working toward a cohesive longer term strategy to strengthen customer relationships over time.
Product leader collaborating in a cross-functional team set-up with 5+ years experience within product management, ideally with commercial and customer experience focus
Experience in transforming customer needs into technology products at scale (from idea generation to solution design and implementation/execution) gained in a highly technical environment
Quantitative thought leader with a strong understanding of product methods and tools as well as statistical/analytical approaches
Strong team player and collaborator who can excite others to contribute to innovate and improve our value proposition and key customer experience
Ability to transform distributed information into written narratives to inform decision-making paired with bar-raising storytelling capabilities
Excellent verbal communication to large and diverse audiences, up to the executive team
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
25 days of vacation a year
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
Please note that all applications from this job page must be completed using the online form - we do not accept applications via e-mail. Once reviewed, our recruiters will contact applicants via an official Zalando email address (@zalando.de).
In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.
If you have any questions about our recruitment process, please take a look at our FAQ page.