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Customer Success: Full-time Opportunities for University Graduates

Sales
Munich

Customer Success: Full-time Opportunities for University Graduates

Munich, Bavaria, Germany

  • Munich, Bavaria, Germany


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  • Job number 1145514
  • Date posted Nov 4, 2021
  • Travel 0-25 %
  • Profession Customer Success
  • Role type Individual Contributor
  • Employment type Full-Time


Every year, we welcome thousands of university graduates from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more and when you begin your career with us, we empower you through the . Those hired into the roles listed below are invited to participate in this two-year learning and development experience where you'll build your network, cultivate intentional capabilities and gain perspective into the career opportunities across Microsoft’s many exciting businesses.
We’re a company of learn-it-all’s rather than k-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Does this sound like you? .
Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today!

Responsibilities

Role Description

Location and travel requirements may vary per role.Applications to these opportunities are considered for all available Customer Success roles, including but not limited to, those described below:

Cloud Solution Architecture

The purpose of the Customer Success Unit is to guide our customers to better deploy, adopt, and gain long-term business value from their investment in Microsoft. In turn, their successes will ensure we grow our Azure consumption. Ultimately, when customers are successful, we are successful. Cloud Solution Architects (CSA) drive high priority customer initiatives on the Microsoft Azure Platform in collaboration with customers and the Microsoft in-field strategic accounts segment of our business. This is a customer facing role, owning overall technical relationship between a customer and Microsoft Azure Applications Development Platform.
Responsibilities:

  • Provides technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products.
  • Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.
  • Ensures that the product application/solution is functioning according to specifications.
  • Provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Customer Success Manager

The Customer Success Manager (CSM) delivers unique value by making customers passionate advocates of Microsoftby empowering themto realize the value of their investment in utilizing Microsoft products.Through collaboration with customers the CSM drives change management and adoption activities to help reduce implementation risk, drive usage of existing workloads, and identify valuable opportunities in their accounts. The CSM is also a key part of our customer facing sales teams and will be called on to leverage their deep kledge of CRM or ERP to support sales growth.
Responsibilities:

  • Customer Success understands their customers’ industry and business processes, which may include an industry or vertical focus such as Banking, Healthcare, or Manufacturing.
  • Promotes adoption of technology by helping the customer optimize the utilization of our products, demonstrating features beyond core functionality, ensuring Best Practice adoption.
  • Primary point of contact for the customer in a post-sales production environment, proactively coordinating with any other cross functional team or organization.

Qualifications

Basic Qualifications

  • Currently pursuing or have completed bachelor’sdegree in Computer Science, Information Technology, Engineering, orrelated field
  • Passion for technology and customer obsessed.
  • Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
  • Excellent verbal and written communication, analytical and presentation skills in English and German
  • Full Work-Authorization in Germany


Visit our to learn more about the interview process and answers to commonly asked questions.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks


  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

Resources


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