Customer Service (German/English Speaking) (m/f/d)

Job Responsibilities

Receiving, processing, and monitoring customer orders in the ERP system considering all relevant requirements in the order fulfillment process.

Creating invoices and credit notes in the ERP system.

Planning and coordinating logistics and transport in consultation with freight

Preparing individual offers in close coordination with the field sales team.

Handling complaints.

Preparing customs and export documents (EU / third countries).

Responding to customer inquiries and complaints appropriately.

Order-related correspondence with our international customers.

Job Requirements

Successfully completed commercial training as a wholesale and foreign trade merchant or in the field of export & logistics.

Ideally, several years of professional experience in a sales environment, supporting internal (field sales) and external positions (customers and suppliers).

Proficient in MS Office applications.

Experience with ERP systems.

Business level of written and speaking ability in German and English, and Japanese is an advantage.

Team player with strong communication skills.

Independent working style characterized by accuracy and customer orientation.