Intern Customer Portfolio Management (Mandatory Internship)

The Mercedes-Benz Group comprises the divisions Mercedes-Benz Cars & Vans as well as Mercedes-Benz Financial Services. The common foundation consists of three principles: guided by sustainability, integrity and diversity, driven by an ambitious team and accelerated by data and artificial intelligence (AI).

The Customer Portfolio Management Team is part of the Customer Data, CRM & Consent Management department. Our mission is to deliver a high‑quality customer experience and, in doing so, ensure long‑term customer loyalty.

We place the customer at the center of everything we do. To achieve this, we focus on standardizing processes, supporting the implementation of our CRM systems, and driving the change management process across our global markets. We are a truly international department, bringing together colleagues from more than 10 different nationalities. Our teams are based in Stuttgart and Singapore, enabling close cross‑regional collaboration.

Our office is located in Stuttgart‑Vaihingen and follows a modern open office / free seating concept that fosters collaboration, flexibility, and knowledge sharing.

With our positive and collaborative mindset, you will quickly feel at home as a valued team player. We encourage you to learn, stay open‑minded, make your own decisions, and take responsibility from day one.

Tasks

These challenges await you:

• Assist and support international projects within the Customer Portfolio Management Team
• Support change management activities across the entire department, helping to drive adoption and ensure sustainable implementation
• Assist with project management tasks, including the planning, coordination, and documentation of meetings and workshops
• Prepare, structure, and present information in a clear and concise manner for different stakeholder groups
• Maintain and further develop information platforms and knowledge libraries (e.g. Confluence) to ensure transparency and knowledge sharing
• Collaborate closely with cross‑functional stakeholders such as Financial Services, After‑Sales, IT, Marketing, Vans, and Legal
• Conduct research on market trends and competitive activities to support strategic decision‑making

The activity can begin from September 2026.

Qualifications

• Working towards a Bachelor or Masters Degree in Business Administration, Economics or similar Degrees
• Good knowledge of German and English (written / spoken), other language as an asset
• Ideally previous relevant experience in Marketing / Sales / Customer Management
• Team player and good analytical skills
• Structured and flexible
• Communicative and proactive
• Responsible accurate person with intercultural competencies

Please note that your internship at this location must be mandatory.

Additional Information:

We look forward to receiving your online application, including a resume, cover letter, certificates, current certificate of enrollment stating your semester, proof of mandatory internship if applicable, and proof of the standard period of study. Please remember to mark your documents as "relevant for this application" in the online form and observe the maximum file size of 5 MB.

You can find further information on the hiring criteria here.

Severely disabled applicants and applicants with equivalent status are welcome! The representative for severely disabled employees ([email protected]) will gladly support you in the application process.

HR Services will be happy to help you with any questions you may have about the application process. You can reach us by email at [email protected] or by phone at 0711/17-99000 (Mon-Fri 10am-12pm & 1pm-3pm).